Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Somara Edwards

North Chicago,IL

Summary

Caregiver with Experience for providing care for over 25 clients

Exceptional communicate skills{both verbal and written}

Experience in customer service {high volume}

Strong ability to muilt-task while conducting other activities

Willing to support others

Overview

4
4
years of professional experience

Work History

Packing, Shipping, and Receiving Assembler

Amazon
Waukegan, IL
10.2023 - 02.2024
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Prepared packages for shipping and determined most economical shipping methods.

Direct Support Professional

Clearbrookinc
Grayslake, IL
01.2023 - 09.2023
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Followed care plan and directions to administer medications.
  • prepare meals for clients on a daily base.
  • imported clients case sensitive information into a database
  • transported patients to and from appointments
  • assist patients with daily goals

Customer Service Representative

AT&T Call Center Remote
Wheeling, IL
06.2020 - 08.2021
  • Answered incoming calls and emails, providing frontline customer support
  • Answered inbound calls, chats and emails to facilitate customer service
  • direct calls and emails to correct departments

Program Assistant Part Time

Boys and Girls Club
North Chicago, IL
03.2020 - 01.2021
  • Answered phones and routed voicemails to respective employees.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Received and distributed mail, letters and packages.
  • Greeted guests and vendors to assist in navigating space.
  • Daily routine with children, assist with homework and daily art, craft activities.
  • mentor children during group discussions

Education

High School Diploma -

North Chicago High School Dist 187
North Chicago, IL
05-2022

Some College (No Degree) - Human Resources Development

Columbia College
Gurnee, IL

Skills

  • Shipping coordination
  • Maintaining equipment
  • Stock replenishment
  • Hippa regulations
  • Customer Service
  • CPR/ First Aid certified
  • Relationship Building
  • Teamwork and Cooperation

References

References available upon request.

Timeline

Packing, Shipping, and Receiving Assembler

Amazon
10.2023 - 02.2024

Direct Support Professional

Clearbrookinc
01.2023 - 09.2023

Customer Service Representative

AT&T Call Center Remote
06.2020 - 08.2021

Program Assistant Part Time

Boys and Girls Club
03.2020 - 01.2021

High School Diploma -

North Chicago High School Dist 187

Some College (No Degree) - Human Resources Development

Columbia College

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Somara Edwards