Somaris Garcia
Wilmington,Delaware
Summary
- To obtain a position where I am able to utilize my extensive customer service skills to ensure positive customer experiences.
- Oral and written communication skills
- Detail oriented
- Fluent in Spanish
- Time management
- Experience with Microsoft applications
Overview
25
25
years of professional experience
Work History
Installation Team Manager
Johnson Controls
10.2023 - Current
- Manage financials to ensure quarterly, monthly and weekly targets are met.
- Plan, schedule, supervise and lead installations to ensure customer satisfaction is met.
- Manage and confirm the procurement of all equipment for installations.
- Prepare progress reports, expense reports and other related documents supporting daily operations
- Forecast and track the weekly financial performance of the installation team.
- Manage Technicians' daily activities and schedule
- Drive monthly and daily safety compliance.
- Project Management to ensure financial and customer expectations are met.
Installation Coordinator
Johnson Controls Inc
10.2020 - 10.2023
- Coordinated installations for security devices for Core & National Accounts installs (Area of Delaware and Baltimore)
- Worked with customer to schedule dates & installers
- Processed Purchase orders for lifts
- Processed Purchase orders for Sub Labor & Coordinated with customer
- Worked with Material Handlers to order all materials
- Updated notes on install per follow up guidelines/communications
- Processed completion paperwork to close installs
- Safety Coordinator
- Tracked technician’s safety training.
Installations Coordinator
Delaware Business Systems
01.2018 - 03.2020
- Effectively handling communication between business clients and staff
- Coordinating daily tasks for various employees
- Scheduling projects and overseeing entire project execution
- Processing orders for essential equipment for installations
- Department supervision in the absence of managers
- Translating communication with Spanish speaking clients.
Server/Trainer
Don Pablos Restaurant
05.1999 - 12.2011
- As a Server – My responsibilities included tending to customers at assigned section, taking food orders and serving food to tables, helping other servers near my section, and delivering their food orders when they were prepared
- In addition, I was in charge of the breakdown of sections at the end of the night, and I also took turns breaking down the kitchen's expo area
- As a Hostess - I greeted customers and took them to their tables
- I was in charge of running the seating board
- I instructed other hostesses what table to take customers
- I was in charge of maintaining the flow of customers in the dining room
- Answered phones, took takeout orders, etc
- As a Trainer - I trained new servers in the use of the POS system for kitchen orders and bar area, made sure they understood their duties as servers in front of the house and back, including teaching them the menu contents and what each item on every plate at any given time contained
- I was also in charge of training all new Hostesses
- I instructed them in how to greet customers, assessing their needs and quickly getting them to a table
- Taught them how to assess the flow of customers coming in and out and to determine wait times.
Education
High School Degree -
William Penn High School
New Castle, DE06.1999
Skills
- Bilingual – English & Spanish
- Customer Service
- Communication
- Work Planning and Prioritization
- Data Entry
- Schedule Management
References
References available upon request
Timeline
Installation Team Manager
Johnson Controls
10.2023 - Current
Installation Coordinator
Johnson Controls Inc
10.2020 - 10.2023
Installations Coordinator
Delaware Business Systems
01.2018 - 03.2020
Server/Trainer
Don Pablos Restaurant
05.1999 - 12.2011
High School Degree -
William Penn High School
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