Somaya Mohammadzai

• Provided compassionate support to patients and families during hospital visits.
• Coordinated volunteer schedules to ensure adequate coverage across departments.
• Engaged with patients to gather feedback on their experiences at the facility.
• Participated in training sessions to enhance volunteer skills and knowledge.
• Collaborated with staff on community outreach initiatives and events.
• Helped distribute informational materials about services offered by the medical center.
• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Collaborated with other volunteers to create a positive work environment.
• Helped with prep, set up, and breakdown of community and public events.
• Assisted healthcare staff with patient intake and registration procedures.
• Assisted in the preparation of patient discharge paperwork.

• Worked in a fast-paced, customer-facing environment while maintaining a calm and positive attitude.

Regularly interacted with children and families, providing a welcoming and supportive experience.

• Demonstrated patience, clear communication, and adaptability in dynamic situations.

• Followed safety, cleanliness, and organizational procedures consistently.

Balanced multiple responsibilities while delivering attentive service.

Greeted and welcomed guests, providing a positive and professional first impression; answered phone calls, managed reservations, and coordinated guest scheduling.

• Provided administrative and clerical support in a fast-paced environment.

• Communicated with guests to ensure satisfaction, and promptly addressed concerns.

• Managed front desk operations while maintaining organization, and attention to detail.

• Demonstrated strong interpersonal skills, patience, and professionalism.

• Greeted patients and visitors with a friendly and professional demeanor.
• Managed incoming calls and directed them to appropriate staff members.
• Scheduled appointments and maintained the clinic's calendar efficiently.
• Assisted patients with registration and documentation processes.
• Processed patient payments and managed billing information accurately.
• Scheduled and confirmed appointments.
• Handled patient inquiries and provided information about clinic services.