Somer Byrd
Challenge-Brownsville,CA
Summary
Dedicated Business Operations Manager with 18 years of healthcare experience, 7 years of operations management experience and over 10 years of experience in leadership roles. Highly focused on supporting cross-functional teams to promote collaboration, enhancing employee morale and retention. Respectful and respected professional with exceptional knowledge of developing strategic plans, project management, and proven success with business startups and redesign. Skilled problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. Uses independent decision-making skills and sound judgment to positively impact success. An encouraging leader with proven ability to establish meaningful working relationships with customers, employees, vendors, and contractors. Easily adapts to sudden changes and increased demands with a positive attitude and willingness to take on additional responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Operations Manager
A Plus Construction
08.2018 - Current
- Reviewed company's strategic plans and assisted with the startup of the general construction company, supporting the business goals and vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Negotiated contracts with vendors, subcontractors and customers
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting.
- Managed payroll (ADP) and accounting processes to ensure accurate and timely A/R and A/P.
- Listened to staff and customer issues and conflicts to deliver solutions.
- Assisted in recruiting, hiring and training of employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
Clinic Operations Manager
Acorn Health Group
02.2020 - 11.2022
- Established clinic goals, objectives, policies and procedures.
- Restructured previous office workflow to emulate a patient-centered medical home model.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Completed and presented monthly financial reports to the Board of Directors reviewing clinic productivity, utilization, coordination of care.
- Negotiated TPA contract renewals.
- Streamlined PHI access with external healthcare organizations improving coordination of care efforts.
- Maximized use of EHR system by training medical providers and clinical support staff.
- Implemented successful healthcare programs to optimize quality improvement, such as Gaps in care (HEDIS), patient advocacy, case management, dietary counseling and reporting systems to monitor efficiency, engagement and compliance.
- Organized staffing and logistics to initiate new biometric screening program provided to 52 school district employees throughout Northern California.
- Spearheaded the implementation of Telemedicine, optimizing patient access to clinic resources during Covid.
- Maximized resource schedules to accommodate 14-21 additional appointment slots per day, including 6-9 same-day acute care appointment slots per day.
- Successfully increased clinic's medical providers and clinical support staff by 50% to handle increased clinic utilization for medical and pharmacy services.
- Implemented referral program to improve coordination of care, including collaboration with multiple external medical providers and entities.
- Recruited, hired, trained, and supervised all clinic staff.
- Maintained HR onboarding, benefits management, employee evaluations, and terminations.
- Organized staff development and continuing education opportunities.
- Performed routine patient surveys to improve clinic output performance to improve patient satisfaction.
Clinic Operations Manager
Harmony Health Medical Clinic
07.2018 - 10.2019
- Oversaw the day-to-day clinic operations for 3 FQHC clinic sites focused on serving the uninsured, underserved patient demographic.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Attended and presented monthly reporting metrics to the C-Suite, CQI Committee and Board of Directors.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Restructured workflow for the front-office, back-office, medical records and call center to improve quality outputs.
- Oversaw CQI by creating workflows to focus on closing Gaps in Care and improving overall HEDIS measurements.
- Facilitated monthly meetings for department leads, clinical support staff, medical records, and referral departments.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Established goals, objectives, and standards of performance for 25+ clinical support staff members.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Assistant Instructor
Cambridge Junior College
09.2014 - 03.2017
- Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
- Distributed course syllabus and communicated course standards and learning objectives to students on their first day of the module.
- Maintained detailed records of student attendance, participation, and performance for accurate evaluation and feedback purposes.
- Delivered instruction on administrative, clinical, and basic medical assistant core competencies.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Created presentations and multimedia materials to enhance learning and retention of complex medical concepts.
- Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
- Evaluated students' competencies through written assignments, hands-on evaluation and examinations.
- Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
- Organized guest lectures from healthcare professionals to provide real-world context for classroom topics and encourage networking opportunities among students.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
- Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
- Spearheaded online learning portal for students, Moodle.
Education
Bachelor of Arts - Business Administration And Management
Walden University
Minneapolis, MN03.2025
Associate of Science - Social And Behavioral Science, Business
Yuba Community College
Marysville, CA05.2020
Skills
- Policy and Program Development
- Strategic Planning
- Project Management
- Financial Operations Oversight
- Data Analysis
- Contract Management
- Continuous Quality Improvement
- Utilization Management
- Facility Oversight
- Human Resource Management
- Customer Retention
- Motivational Leadership
Affiliations
- Trinity Horse Refuge, Board Member, 501c3 (non-profit)
Pleasure Horseback Riding
I enjoy spending time horseback riding western pleasure and personally have 3 horses of my own. My free time is spent working with horses and overseeing a 501c3 non-profit horse sanctuary/rescue founded 10 years ago. I am dedicated and passionate about preserving equine lives as a rescue volunteer and board member.
Timeline
Clinic Operations Manager
Acorn Health Group
02.2020 - 11.2022
Business Operations Manager
A Plus Construction
08.2018 - Current
Clinic Operations Manager
Harmony Health Medical Clinic
07.2018 - 10.2019
Medical Assistant Instructor
Cambridge Junior College
09.2014 - 03.2017
Bachelor of Arts - Business Administration And Management
Walden University
Associate of Science - Social And Behavioral Science, Business
Yuba Community College
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