Somer Harrison
Simpsonville,SC
Summary
Personable, dedicated, and tenacious professional with extensive background in hospitality and customer service. Skilled at building and maintaining loyal customer relationships and attentive to elements that affect customer perception. Proficient sales abilities and productive team player.
Overview
14
14
years of professional experience
Work History
Manager
Wining Down
01.2020 - 08.2023
- Directed daily operations of Wine Bar, prioritizing top-notch guest experiences and satisfaction
- Coordinated private events for groups of up to 100 people, ensuring attendee satisfaction
- Promoted and executed special events to generate new business
- Managed inventory, supply availability, and cash flow
- Conducted engaging wine tastings and developed menu descriptions
- Calculated accurate pricing and ensured all menu items were accurately displayed in POS system
Bartender/Server
Serpas True Food
10.2009 - 05.2019
- Trained and mentored new staff members on service protocols, contributing to team growth and efficiency
- Maintained exceptional sales performance, achieving up to $2300 in revenue per night
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
Education
1997-1998
Georgia State University
Atlanta, GA1995-1997
Clayton State University
Morrow, GASouth Carolina Property Manager License
04.2022
Skills
- Technical Proficiency
- Verbal and Written Communication
- Active Listening
- Customer Relationship Management
Timeline
Manager
Wining Down
01.2020 - 08.2023
Bartender/Server
Serpas True Food
10.2009 - 05.2019
1997-1998
Georgia State University
1995-1997
Clayton State University
South Carolina Property Manager License
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