Somer Lancaster
Big Spring,TX
Summary
Experienced professional with 20 years in guest service, dedicated to delivering superior customer service and creating a welcoming atmosphere. Valued team member known for prioritizing integrity and honesty to ensure smooth business operations. Trusted to provide exceptional service and maintain strong customer relationships.
Overview
11
11
years of professional experience
Work History
Porter
TA-Travel Centers of America
12.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
House Cleaner
Self
06.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Housekeeper
Kayla’s Cleaning
04.2016 - 09.2022
- Cleaned houses for clients and also had a contract doing make ready’s for the Oak Manor Townhouses
- General cleaning duties to deep cleaning
Level II Security Guard
GG Security Group
02.2022 - 05.2022
- Unarmed gate guard in the oilfield
- Logged vehicle and driver information on all vehicles coming in and out of the job site
- Worked 12 hour, overnight shifts, 5 days a week
Housekeeping
Big Spring State Hospital
06.2021 - 01.2022
- Maximized store cleanliness by assigning daily housekeeping tasks, inspecting workspaces periodically throughout each shift.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
Grill Manager
Wagon Wheel Drive-In
04.2014 - 07.2016
- Optimized employee scheduling to maximize coverage during peak business hours while minimizing labor costs.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
- Managed grill station, ensuring optimal cooking temperatures were maintained for consistent results in taste and texture of dishes served.
- Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Desk Receptionist
Best Western Hotel
03.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Certificate - Medical Assisting
Howard College
Big Spring, TX05.2007
General Studies -
Kahuku High School
Kahuku, Hawaii06.1996
Skills
- Flexible and friendly guest service agent with 20 years of experience providing superior customer service and maintaining a welcoming atmosphere
- Valued team member with a high level of integrity and honesty who will keep your business smoothly
- Verbal and written communication
- Sensitive information handling
- Dependability
- Detail Oriented
- Professionalism
- Basic accounting
- Computer Literacy
Timeline
House Cleaner
Self
06.2024 - Current
Porter
TA-Travel Centers of America
12.2022 - Current
Front Desk Receptionist
Best Western Hotel
03.2022 - 06.2022
Level II Security Guard
GG Security Group
02.2022 - 05.2022
Housekeeping
Big Spring State Hospital
06.2021 - 01.2022
Housekeeper
Kayla’s Cleaning
04.2016 - 09.2022
Grill Manager
Wagon Wheel Drive-In
04.2014 - 07.2016
General Studies -
Kahuku High School
Certificate - Medical Assisting
Howard College
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