Somer Luna
Imperial,CA
Summary
Dynamic leader with a proven track record at 4:13 Fitness Center, excelling in operations management and staff training. Expert in fostering customer relations and team building, significantly enhancing client loyalty and employee satisfaction. Skilled in inventory control and problem resolution, adept at driving sales growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Barista Trainer
Brickhouse Coffee
08.2024 - Current
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
General Manager
4:13 Fitness Center
01.2017 - 05.2024
- Company Overview: Imperial, El Centro, Brawley, CA
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Formulated policies and procedures to streamline operations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Imperial, El Centro, Brawley, CA
- Staff Management
- Customer Relations
- Staff Training
- Inventory Control
- Employee Scheduling
- Motivation
Sales Associate
4:13 Fitness Center
04.2016 - 12.2016
- Company Overview: Imperial, El Centro, Brawley, CA
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Imperial, El Centro, Brawley, CA
Receptionist/Accounts Payable Clerk
The Children's Place
04.2008 - 05.2015
- Company Overview: Calexico, CA
- Provided clerical support to department, such as filing, copying and restocking supplies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Provided clerical support to company employees by copying, faxing, and filing documents
- Operated multi-line telephone system to answer and direct high volume of calls
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency
- Reported financial data and updated financial records in ledgers and journals
- Applied mathematical abilities to calculate and check figures in accounting systems
- Received and entered vendor bills, printed checks and set up electronic debits
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded
- Improved data accuracy by diligently entering account information and verifying input
- Created, prepared, and delivered reports to various departments
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Calexico, CA
Accounts Payable Clerk
Geodrill
04.2008 - 05.2015
- Company Overview: Brawley, CA
- Prepared vendor invoices and processed incoming payments
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes
- Brawley, CA
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Staff Management
- Customer Relations
- Staff Training
- Inventory Control
- Employee Scheduling
- Motivation
Timeline
Barista Trainer
Brickhouse Coffee
08.2024 - Current
General Manager
4:13 Fitness Center
01.2017 - 05.2024
Sales Associate
4:13 Fitness Center
04.2016 - 12.2016
Receptionist/Accounts Payable Clerk
The Children's Place
04.2008 - 05.2015
Accounts Payable Clerk
Geodrill
04.2008 - 05.2015
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