Somer Seaton
Afton
Summary
Dynamic and detail-oriented professional with extensive experience in public health and customer service at Greene County Health Department. Proven ability to maintain patient confidentiality and streamline appointment scheduling, enhancing service delivery. Adept at managing sensitive information while fostering positive relationships, ensuring compliance with HIPAA regulations and improving patient care outcomes.
Experienced with coordinating public health initiatives and administrative support. Utilizes communication skills to manage office tasks and ensure smooth operations of health programs. Knowledge of handling sensitive health information and maintaining confidentiality, supporting overall effectiveness of public health efforts.
Overview
7
7
years of professional experience
Work History
Public Health Office Assistance
Greene County Health Department
08.2023 - Current
- Provided exceptional customer service when interacting with clients both in-person or over the phone, fostering positive relationships with all individuals involved in public health initiatives.
- Maintained a professional and organized office environment conducive to efficient workflow and high-quality service delivery.
- Handled sensitive information with utmost discretion while adhering to privacy laws protecting client confidentiality.
- Improved patient care with thorough documentation and tracking of vital medical information for public health initiatives.
- Maintained accurate records of immunization clinics, contributing to organized and efficient reporting practices.
- Collaborated closely with other departments within the organization to ensure effective coordination on shared projects.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Vital Records
Guest Relations Representative
General Morgan Inn
02.2022 - 08.2023
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Enhanced guest satisfaction by promptly addressing and resolving concerns during their stay.
- Assisted guests with variety of services and local attraction information.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Liaised between guests and management regarding VIPs or escalated concerns, facilitating prompt resolutions that protected brand reputation.
- Engaged guests through upbeat conversation and personalized service.
- Trained new team members in company procedures and best practices, contributing to a consistent guest experience across all shifts.
- Logged guest interactions via email, phone and in-person in computer system.
- Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.
- Anticipated and attentively handled guest needs or concerns.
- Assisted guests with special requests, ensuring memorable stays and increased likelihood of return visits.
- Facilitated and coordinated transportation services for guests.
- Managed reservation inquiries with accuracy and attention to detail, optimizing room allocation for maximum occupancy rates.
- Advised guests about on-property and off-site amenities best suiting needs.
- Boosted positive customer feedback through exceptional service and genuine empathy in interactions.
- Sold tickets for different activities, dinners and special events.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Business Office Coordinator
Brookedale Senior Living
12.2018 - 09.2020
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Maintained a clean, organized workspace to foster productivity among team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 20 employees.
- Answered multiline phones
- Submitted payments with clients insurances
- Oversaw all clients files and kept up to date with HIPPA regulations.
- Obtained payments by proactivity following up with accounts
- Communicated with clients daily and responded to administrative requests.
Education
GED -
Tusculum University
Tusculum TN01-2012
Skills
- Patient confidentiality
- Filing systems
- Appointment scheduling
- Check-in procedures
- Public health
- Cleaning and sanitizing expertise
- Knowledge of HIPAA regulations
- Patient registration
- Insurance verification
- Front desk management
- Housekeeping
- Interior and exterior cleaning
- Laundry
- Customer service
Timeline
Public Health Office Assistance
Greene County Health Department
08.2023 - Current
Guest Relations Representative
General Morgan Inn
02.2022 - 08.2023
Business Office Coordinator
Brookedale Senior Living
12.2018 - 09.2020
GED -
Tusculum University
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