Somer Stewart
Rigby,ID
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Orders and Deliveries Coordinator
Peak Glass
12.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Managed company delivery schedule to coordinate calendar and arrange travel to and from deliveries.
- Provided backup to front desk to step in to assist with various tasks.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed. Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Streamlined order fulfillment by placing all company orders, assisting all salesmen.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Verified accuracy of all deliveries against order forms.
- Documented deliveries, pickups, customer issues and damages.
Medial Administrative Assistant
Ankle And Foot Clinic Of Idaho
02.2019 - 01.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Maintained and updated patient records for accurate, current medical histories.
- Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Manager
Journeys Genesco Inc.
06.2001 - 03.2013
- 12 years of manager, co-manger and sales associate experience
- Includes providing excellent customer service skills
- Handle recruiting, selection, training, and management of store personnel to achieve or exceed store sales plan, to control expenses and protect company's assets
- Received awards 3 separate years for 100k increase over sales plan
- Evaluate and acknowledge key performance-sales, year to date figures
- Monitoring inventory with weekly stock counts as well monthly audits
- Merchandising and Advertising
- Shift scheduling
- Submitting weekly payroll
- Counting and submitting shipments as well as organizing stock
- Computer knowledge
- Banking and all financial deposits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Customer Service Rep
Check N' Go
07.2002 - 09.2004
- Included providing customer service to clients in accordance to store policies and procedures
- Assist store manager in daily operations
- Responsible for opening and closing store, answering phones, handling customer applications, paperwork and files
- Handling loan processing, past-due transactions, collections, financial reporting, debt management as well as marketing and daily cash handling and deposits.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma -
Hillcrest High School
Ammon, ID05.2002
Skills
Administrative Leadership
Database Management
Consulting
Data Entry
Document Management
Schedule Management
Work Planning and Prioritization
Operations Management
Customer Service
Staff Management
Key Qualifications
- Excellent people skills
- Dependable, responsible and organized
- Accurate and thorough
- Energetic, driven and quick to learn new skills
- Ability to work independently as well as part of a team
References
- Jami Jensen, 208-521-2186, 378 Palomino Circle, Sugar City, ID, 83448
- Kayla Gilgen, 208-244-4439, 2411 Bodily Circle, Idaho Falls, ID, 83401
- Amanda Palmer, 208-403-1122, 1455 Fall River Rd, Idaho Falls, ID, 83401
Timeline
Orders and Deliveries Coordinator
Peak Glass
12.2021 - Current
Medial Administrative Assistant
Ankle And Foot Clinic Of Idaho
02.2019 - 01.2022
Customer Service Rep
Check N' Go
07.2002 - 09.2004
Manager
Journeys Genesco Inc.
06.2001 - 03.2013
Diploma -
Hillcrest High School
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