Somer Williams
Little Rock,AR
Summary
Shift Manager at Taco Bell, excelling in conflict resolution and team collaboration. Proven ability to enhance customer satisfaction. Skilled in management, staff scheduling and employee training, fostering a positive work environment while ensuring high standards of service and efficiency. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Advisor
Little Rock Job Corps
Little Rock, AR
02.2022 - Current
- Addressed student concerns regarding residence hall policies, procedures, or other issues.
- Developed positive relationships with all students living on campus through regular contact and communication.
- Conducted weekly room inspections for safety purposes.
- Performed administrative duties such as answering phones, filing paperwork.
Cook
Southern Trace Rehabilitation and Care Center
Bryant , AR
05.2019 - 02.2022
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
Shift Manager
Taco Bell
Little Rock, AR
01.2017 - 06.2019
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
GED -
Premier High School
Little Rock, AR05-2016
Skills
- Conflict resolution
- Policy enforcement
- Safety inspections
- Administrative support
- Emergency response
- Team collaboration
- Meal preparation
- Daily living assistance
- Food preparation
- Customer service
- Inventory management
- Problem solving
- Relationship building
- Patient registration
- Appointment scheduling
- Data entry
- Record keeping
- Employee training
- Staff scheduling
- Performance evaluation
Certification
- ServSafe
Timeline
Resident Advisor
Little Rock Job Corps
02.2022 - Current
Cook
Southern Trace Rehabilitation and Care Center
05.2019 - 02.2022
Shift Manager
Taco Bell
01.2017 - 06.2019
GED -
Premier High School
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