Marlon Zapata
Walmart
Hicksville,New York
2
Languages
15
years of professional experience
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in spanish. Experienced in performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics.
Work History
Overnight Worker/ Online Personal Shopper
2 Years 10 Months- Assisting the overnight management team in directing workers on their daily duties and working my area of freight quickly and correctly.
- Making sure all department are done or cleaned up from pallets and boxes on the floor before the store opens.
- Achieved high customer satisfaction by quickly completing orders and selecting quality products, contributing to department metrics exceeding daily goals.
- Assisted customers in locating products and verifying merchandise availability at other locations.
- Assisted customers by providing product information and recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with customers to fulfill order requirements and exceed service expectations.
Goods Flow Worker 3
9 Years 7 Months- Loaded, unloaded, the trailers and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Acquired proficiency in tasks to enhance overall team performance. to maximize performance. Trained new team members on using the counterbalance machine per company procedures and safety protocols
- Assisted with inventory counts and stocking of merchandise.
- Followed instructions and procedures to complete assigned tasks.
- Supported inventory counts and ensured efficient stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Cultivated customer service and product knowledge skills to strengthen team effectiveness.
- Operated warehouse equipment to manage inventory levels and maintain organization.
- Collaborated with team members to ensure efficient product assembly and quality control.
Assistant Manager
4 Years 5 Months- Conducted regular inventory counts to verify stock levels and forecast future needs.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw day-to-day operations to ensure alignment with performance, quality, and service standards.
Education
Associate of Applied Science - Business Management
High School Diploma
Skills
Hospitality and accommodation
Sales experience
Customer service expertise
Route planning
Delivery management
Attention to detail
Problem-solving
Customer service
Accomplishments
- Collaborated with team of 100 in the development of store buildups across the country.
- Achieved year end sales by completing daily goals with accuracy and efficiency.
- Certified counter balance driver and certified to train others on the counter balance and get them certified.
- Supervised team of up to 20 staff members.
- Worked with the diversity team to help implement special occasions for the store dealing with mental awareness, pets and other events month.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Overnight Worker/ Online Personal Shopper
Walmart
10.2023 - CurrentRead More
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IKEA
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Andrew Jackson Highschool
High School Diploma
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Taylor Business Institute
Associate of Applied Science from Business Management
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