Summary
Overview
Work History
Education
Skills
Timeline
Generic

Somina Kim

Killeen,TX

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

9
9
years of professional experience
2009
2009
years of post-secondary education

Work History

Front Desk Representative

Excel fitness
Killeen, Texas
05.2024 - Current
  • Greeted members and guests warmly to create a welcoming environment.
  • Managed front desk operations including check-ins and member inquiries.
  • Scheduled appointments and classes using fitness center management software.
  • Processed membership registrations and payments efficiently at the front desk.
  • Maintained cleanliness and organization of front desk area for optimal service.
  • Assisted in resolving member issues, ensuring satisfaction and retention.
  • Communicated facility policies and procedures to members effectively.

Soft lines sales team lead

Academy Sports and Outdoors
Temple, TX
08.2016 - Current
  • Merchandising products daily to create clean and joyful shopping experiences for customers.
  • Trained new staff on product knowledge and effective selling techniques.
  • Led sales team to achieve monthly targets and enhance customer engagement.
  • accomplish company playbook task by dead lines each day.
  • Analyzed sales data to identify trends and inform future sales initiatives.
  • Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
  • Resolved conflicts between team members in an effective manner while maintaining positive relationships among coworkers.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system and processed sales and returns.
  • Reset store displays for special events and seasonal merchandise changes.

Food Server

China Cafe Restaurant
Belton, Texas
11.2018 - 01.2020
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted customers with menu selections and dietary restrictions.
  • Took and processed food and drink orders efficiently.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled cash transactions and processed payments accurately.
  • Resolved customer complaints promptly to enhance dining experience.
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Brought food and beverages to the table in a timely manner.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.

Education

Tokyo Korean Junior & Senior High School
Shinjuku, Tokyo

Skills

  • Front desk operations
  • Fitness center management
  • Appointment scheduling
  • Membership processing
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Training and development
  • Fluent in korean and Japanese

Timeline

Front Desk Representative

Excel fitness
05.2024 - Current

Food Server

China Cafe Restaurant
11.2018 - 01.2020

Soft lines sales team lead

Academy Sports and Outdoors
08.2016 - Current

Tokyo Korean Junior & Senior High School

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