AnnaMarie Salamanca
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receptionist
DGM Services
06.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
Office Administrative Assistant
ANR Transport
01.2017 - 05.2022
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Managed filing system, entered data and completed other clerical tasks.
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
High School Diploma -
Penn Foster
05.2018
Skills
- Data Entry
- Courteous and Professional
- 50 wpm Typing Speed
- Customer Service
- Security awareness
- Documentation And Reporting
- Mail handling
- Relationship Building
- Service-oriented mindset
- Conflict Resolution
- Business operations understanding
- Visitor and Customer Relations
- Call Answering and Routing
Timeline
Receptionist
DGM Services
06.2022 - Current
Office Administrative Assistant
ANR Transport
01.2017 - 05.2022
High School Diploma -
Penn Foster
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