Results-driven Sales Development Representative/Team Lead with proven strengths in CRM management, cold calling, and lead qualification. Experienced in training and mentoring teams to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Founding/Senior Sales Development Representative
Neurotone AI
07.2024 - Current
Facilitated team meetings and coordinated daily operations to align project goals, optimize workflow, and ensure timely task completion.
Trained new employees on operational procedures and provided ongoing performance feedback to support continuous improvement.
Monitored and evaluated performance metrics, generating monthly reports to identify process improvements and inform senior management.
Collaborated across departments to boost operational efficiency and support cross-functional initiatives.
Engaged potential clients through cold calls, social media, and CRM-driven outreach to expand business opportunities.
Senior Sales Development Representative
Letterhead
01.2024 - 07.2024
Engaged prospective clients through personalized outreach, cold calls, and targeted email campaigns to generate new business opportunities.
Conducted market research to identify trends, sales opportunities, and key decision-makers within target organizations.
Managed and maintained the CRM system to track leads, document interactions, and support accurate sales forecasting.
Scheduled meetings for sales reps, aligning client needs with tailored product or service solutions.
Implemented follow-up best practices to improve customer engagement and drive conversion rates.
Team Lead/Business Development Executive
JumpCrew
01.2022 - 01.2024
Led and motivated a high-performing team, setting goals, delegating tasks, and providing constructive feedback to ensure productivity and collaboration.
Coordinated daily operations and developed training materials to enhance skills, support workflow, and foster a positive team environment.
Monitored performance and enforced deadlines, assisting management in aligning team efforts with strategic objectives.
Managed client communications, including handling inquiries, follow-ups, and maintaining accurate records in the CRM system.
Developed and executed marketing strategies, including targeted email campaigns and outreach to prospective clients to drive growth.
Collaborated with sales and executive teams to identify market opportunities and support business development initiatives.
Business Development Representative
Caskinette's Lofink Ford
08.2018 - 10.2021
Optimized lead qualification and nurturing using CRM tools, outbound calls, and targeted emails to boost engagement and conversion.
Scheduled meetings for account executives and provided tailored product solutions to meet customer needs.
Managed inbound inquiries across phone, email, and chat, ensuring timely and effective communication.
Built strong customer relationships to enhance the sales experience and establish long-term trust.
Assisted in training new team members on product knowledge and sales best practices.
Business Development Representative
Davidson Auto Group
09.2015 - 10.2018
Cultivated client relationships by understanding needs, providing product support, and maintaining consistent follow-up communication.
Handled inbound and outbound outreach, including cold calling and email campaigns, to generate and sustain interest.
Maintained accurate client records in CRM systems to ensure seamless communication and tracking.
Participated in team meetings, sharing insights to improve sales strategies and customer engagement efforts.
Responded promptly to customer inquiries via phone and email, delivering knowledgeable and timely support.