Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SOMMER GROTZKY

Las Vegas

Summary

Retail professional with comprehensive experience in store operations and leadership support. Adept at streamlining processes and driving team performance to achieve store goals. Known for strong interpersonal skills and adaptability in dynamic retail environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

Petsmart
11.2023 - Current
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Used advanced features of Microsoft Office to complete all necessary reports.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off, while balancing associate availability.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Implemented inventory control measures to reduce shrinkage and improve store pick declines.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Working with employees to implement company safety and awareness engagement. Making sure all employees are aware of monthly safety topics and updating safety board.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recruited and hired talented individuals bringing depth and experience to organization.

Merchandise and Inventory Leader

PetSmart
02.2008 - 11.2023
  • Helping pet parents find exactly what they need, right when they need it
  • Execution of plan-o-grams, organizing promotional and sale price changes, and overseeing fulfillment of our In-Store Pick Up Orders
  • Lead a team of Stocking Associates to maintain a fully stocked and clean environment for our pets and pet parents
  • Providing the team with the guidance and development to grow their careers
  • Document daily shipments and deliveries to replenish inventory
  • Creating an exceptional customer experience

Customer Engagement Leader

PetSmart
01.2016 - 04.2018
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Responsible for leading cashiers and pet care specialist to drive our conversion rate in right direction
  • Hold cashiers accountable for low email captures
  • Maintain and oversee all pet care operations
  • Executing weekly out of date processes
  • Make supply orders as needed
  • Read, respond, and address any customer complaints

Pet Care Manager

PetSmart
02.2013 - 01.2016
  • Maintained and operated 12k fish system
  • Maintained and operated casco fish system/cooler
  • Filed and Organized important weekly paperwork
  • Preparing and receiving shipments of new animals
  • Hire and train new associates
  • Worked hands on with vet to treat Sick and injured animals
  • Knowledge of all animals in our care including knowing sicknesses and diseases that may occur in each individual animal
  • Clean and sanitize each animal area
  • Providing excellent customer service to each customer
  • Assisted with incident reporting
  • Lead and hold associate accountable
  • Ensuring Inventory of live animals is accurate
  • Ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores

Petcare Lead Specialist

PetSmart
03.2009 - 02.2013
  • Communicated positively with clients to understand and meet pets' unique needs
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses
  • Changed bedding and provided fresh water and food for all animals in our care
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal
  • Helped pet owners improve care of animals by advising on individual animal needs
  • Worked closely with vet about sick or injured animals in my care
  • Administered Medications to sick and injured animals in our care
  • Faced aisles to drive sales
  • Helped pet care manager train new associates

Cashier

PetSmart
02.2008 - 03.2009
  • Operated cash register, collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions, provided store information and directed customers to designated store areas
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
  • Completed daily recovery tasks to keep areas neat and clean for maximum productivity
  • Also included facing
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Worked closely with front-end staff to assist customers
  • Processed refunds for worn, damaged and broken merchandise
  • Learned roles of other departments to provide coverage and keep store operational
  • Learned how to use a dog fight kit and which steps to execute in case of emergency

Kennel Attendant

Tropicana Animal Hospital
05.2006 - 03.2007
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing
  • Collected and documented animal weight, size, physical condition and food intake
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors
  • Stayed on top of laundry, sweeping and disinfection during slow periods
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards
  • Unloaded and organized supplies and product inventory
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns
  • Observed animals and conducted examinations to identify signs of injury, illness or disease
  • Walked dogs while enforcing good behavior and manners
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals

Education

High school diploma -

Del Sol Academy of The Performing Arts
Las Vegas, NV
09.2007

Skills

  • Store operations
  • Team management
  • Inventory evaluation
  • Payroll management
  • Forklift operation
  • Customer relationships
  • Scheduling
  • Safety and loss prevention
  • Team development
  • Performance reviews
  • Employee development

Certification

Forklift Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Store Leader

Petsmart
11.2023 - Current

Customer Engagement Leader

PetSmart
01.2016 - 04.2018

Pet Care Manager

PetSmart
02.2013 - 01.2016

Petcare Lead Specialist

PetSmart
03.2009 - 02.2013

Merchandise and Inventory Leader

PetSmart
02.2008 - 11.2023

Cashier

PetSmart
02.2008 - 03.2009

Kennel Attendant

Tropicana Animal Hospital
05.2006 - 03.2007

High school diploma -

Del Sol Academy of The Performing Arts

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