Summary
Overview
Work History
Education
Skills
Timeline
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Sommer Hontz

Lubbock,TX

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand/culture.


Versatile and dynamic, with a proven track record at Carpet Tech, I excelled in operations management and customer relations, significantly enhancing client satisfaction and retention. Spearheaded strategic sales initiatives, leading to notable revenue growth. Expert in policy implementation and workforce optimization, my leadership fostered a culture of continuous improvement and operational excellence.

Overview

20
20
years of professional experience

Work History

Co-Owner/Administrative Assistant

Host Dispatch
12.2020 - 05.2024
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services. Under Promise and Over Deliver!
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Co-Owner/Administrative Assistant

Family Corporation Encompassing Multiple DBAs
08.2015 - 05.2024
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Established foundational processes for business operations.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.

Inside Sales Director

Carpet Tech
04.2004 - 06.2015
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
  • Hired, trained and built high-performing team of sales representatives.
  • Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
  • Exceeded sales goals through effective time management and resource allocations.
  • Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
  • Increased average deal size by upselling additional products and services to existing clients.
  • Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Assisted in anyway needed in almost all positions within the company (even technician jobs) to ensure a thorough understanding and ability to provide a better administrative position.

Education

High School Diploma -

Trinity Christian School
Lubbock, TX
05.2001

Skills

  • Operations Management
  • Customer Relations & Retention
  • Customer Service
  • Policy and procedure implementation
  • Systems & Records Management
  • Workforce Management & Optimization (including file, record & documentation maintenance/organization)
  • Report Generation
  • Recruiting and training
  • Inventory Tracking and Management
  • Office Management
  • Data Entry (including Billing, Bookkeeping)

Timeline

Co-Owner/Administrative Assistant

Host Dispatch
12.2020 - 05.2024

Co-Owner/Administrative Assistant

Family Corporation Encompassing Multiple DBAs
08.2015 - 05.2024

Inside Sales Director

Carpet Tech
04.2004 - 06.2015

High School Diploma -

Trinity Christian School

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Sommer Hontz