Aleyah Bickham
Franklinton,LA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep Tier 2
Capital Bridge Health Services
06.2023 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Rep Tier 2
Maximus Federal
01.2019 - 06.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Tier 1 Technical Support Agent
Conduent Call Center
01.2018 - 12.2019
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Business Admin Assoc. Degree -
Northshore Technical Community College
08.2024
High School Diploma -
Franklinton High School
08.2024
Skills
- Network Troubleshooting
- Incident Management
- Remote Support
- Service support
- Desktop support
- Customer Service
Certification
- NHA Certified Medical Assistant (CMA), 05/01/24, 05/01/26
- Basic Life Support (CPR), 02/01/24, 05/01/26
Personal Information
Title: Medical Assistant
Timeline
Customer Service Rep Tier 2
Capital Bridge Health Services
06.2023 - Current
Customer Service Rep Tier 2
Maximus Federal
01.2019 - 06.2023
Tier 1 Technical Support Agent
Conduent Call Center
01.2018 - 12.2019
Business Admin Assoc. Degree -
Northshore Technical Community College
High School Diploma -
Franklinton High School
- NHA Certified Medical Assistant (CMA), 05/01/24, 05/01/26
- Basic Life Support (CPR), 02/01/24, 05/01/26
Similar Profiles
Linda Spikes-WilsonLinda Spikes-Wilson
Customer Service Representative at Capital Bridge Health ServicesCustomer Service Representative at Capital Bridge Health Services
Kourtney NixonKourtney Nixon
Human Resources Specialist at Capitol Bridge Health ServicesHuman Resources Specialist at Capitol Bridge Health Services
Aswaka NathanAswaka Nathan
Sales Assistant at Swift Bridge Capital LtdSales Assistant at Swift Bridge Capital Ltd