Aleyah Bickham
Franklinton,LA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep Tier 2
Capital Bridge Health Services
2023.06 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Rep Tier 2
Maximus Federal
2019.01 - 2023.06
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Tier 1 Technical Support Agent
Conduent Call Center
2018.01 - 2019.12
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Business Admin Assoc. Degree -
Northshore Technical Community College
08.2024
High School Diploma -
Franklinton High School
08.2024
Skills
- Network Troubleshooting
- Incident Management
- Remote Support
- Service support
- Desktop support
- Customer Service
Certification
- NHA Certified Medical Assistant (CMA), 05/01/24, 05/01/26
- Basic Life Support (CPR), 02/01/24, 05/01/26
Personal Information
Title: Medical Assistant
Timeline
Customer Service Rep Tier 2
Capital Bridge Health Services
2023.06 - Current
Customer Service Rep Tier 2
Maximus Federal
2019.01 - 2023.06
Tier 1 Technical Support Agent
Conduent Call Center
2018.01 - 2019.12
Business Admin Assoc. Degree -
Northshore Technical Community College
High School Diploma -
Franklinton High School
- NHA Certified Medical Assistant (CMA), 05/01/24, 05/01/26
- Basic Life Support (CPR), 02/01/24, 05/01/26
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