Open To Work
Sommer Mues
Cibolo,Texas
Work Preference
Summary
Highly motivated and versatile professional with strong backgrounds in healthcare customer care, financial analysis, and strategic sales. Proven track record of mastering complex systems rapidly, managing sensitive client portfolios, and driving long-term client success. Leverages a background in Developmental Psychology to deliver empathetic, high-quality consultation and exceptional conflict resolution.
Overview
24
24
years of professional experience
Work History
Senior Complex Customer Care Representative
UnitedHealth Group
08.2024 - Current
- Deliver high-tier customer support and problem resolution for complex federal employee health benefit plans.
- Demonstrated rapid professional development by successfully mastering four core operational competencies within a seven-month period:
Core Customer Care Certification (November 2024)
Advanced Claims Processing & Resolution Training (December 2024)
Specialized Dental Benefits Training (January 2025)
Written Communication & Digital Email Support Training (March 2025) - Navigate intricate healthcare regulations and internal systems to resolve billing, claims, and coverage inquiries efficiently.
Client Success Specialist
Beyond Finance
10.2022 - 07.2024
- Evaluated complex client financial profiles to design customized, actionable debt management plans.
- Utilized advanced financial analysis and negotiation tactics to resolve outstanding liabilities on behalf of clients.
- Provided comprehensive financial literacy and long-term planning education to empower clients toward sustainable financial independence.
- Maintained high client satisfaction ratings by providing empathetic, structured guidance during stressful financial transitions.
Sales and Marketing Specialist
One Touch Direct
06.2020 - 10.2022
- Executed targeted marketing campaigns and strategic sales approaches for a diverse portfolio of products and services.
- Analyzed market trends and consumer preferences to inform strategic sales initiatives and product positioning.
- Consistently met and exceeded strict monthly sales quotas and project deadlines through proactive lead management.
Education
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VA08-2024
Skills
- Customer relationship management
- Documentation and reporting
- Customer data confidentiality
- Policies and procedures adherence
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Decision-making
- Verbal and written communication
Timeline
Senior Complex Customer Care Representative
UnitedHealth Group
08.2024 - Current
Client Success Specialist
Beyond Finance
10.2022 - 07.2024
Sales and Marketing Specialist
One Touch Direct
06.2020 - 10.2022
Bachelor of Science - Developmental Psychology
Liberty University