Summary
Overview
Work History
Education
Skills
Timeline
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Sommer Parrotte

Puyallup,WA

Summary

Adept at managing high-stress situations and enhancing customer loyalty, I leveraged my critical thinking and customer service skills at Cedar Grove Composting to resolve conflicts and boost satisfaction. My experience includes mentoring new hires and contributing to sales growth, showcasing my ability to drive positive outcomes and foster team development.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Cedar Grove Composting
02.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Caregiver

I P One Public Partnerships
11.2012 - 05.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Assistant Front Office Manager

First Choice Plumbing
01.2006 - 10.2012
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Drafted employee work schedules to fill coverage gaps.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Created quarterly company employee appreciation outings to reinforce employee-centric environment.
  • Created, prepared, and delivered reports to various departments.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Catering Captain

Mama Stortini's Restaurant & Catering
01.2002 - 01.2006
  • Managed a team of catering staff to deliver exceptional service during high-profile events, contributing to positive brand reputation.
  • Contributed to company growth by identifying areas for improvement within the catering department and implementing effective solutions based on industry trends and best practices.
  • Enhanced guest satisfaction by efficiently managing food and beverage service in various event settings.
  • Ensured adherence to all company policies and procedures, as well as local health department regulations, maintaining a safe and compliant work environment.
  • Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
  • Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.
  • Effectively communicated with clients to ensure their specific needs and preferences were met, resulting in successful events.
  • Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
  • Streamlined catering operations for increased efficiency and client satisfaction through detailed event planning and coordination.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Served consistent portions following recipes and control standards.

Education

High School Diploma -

Collins High School
Buckley, WA
09-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Complaint resolution
  • Conflict resolution
  • Microsoft outlook
  • Appointment scheduling
  • Order processing
  • Filing
  • Product sales
  • Key holder experience

Timeline

Customer Service Representative

Cedar Grove Composting
02.2022 - 06.2024

Caregiver

I P One Public Partnerships
11.2012 - 05.2022

Assistant Front Office Manager

First Choice Plumbing
01.2006 - 10.2012

Catering Captain

Mama Stortini's Restaurant & Catering
01.2002 - 01.2006

High School Diploma -

Collins High School

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Sommer Parrotte