Sommer Reineke
Bismarck,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Credit Card Specialist
Bravera Bank
08.2009 - Current
- Developed targeted marketing campaigns that drove new account acquisitions and promoted brand loyalty among existing clients.
- Built strong relationships with customers to increase retention and loyalty.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Fielded [Number] incoming customer calls to deliver high-quality solutions.
- Investigated and resolved customer disputes related to credit decisions.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Enhanced operational efficiency by developing and updating internal processes and procedures related to credit card operations.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Customer Service Cashier
Bread Poets
06.2007 - 08.2009
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Used POS system to enter orders, process payments and issue receipts.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card and check transactions to complete customer purchases.
Housekeeper
Merry Maids
06.2003 - 05.2007
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Education
High School Diploma -
Elgin Elementary And High School
Elgin, NDSkills
- Dependable and Responsible
- Organization and Time Management
- Calm Under Pressure
- Good Telephone Etiquette
- Friendly, Positive Attitude
- Verbal and written communication
Timeline
Credit Card Specialist
Bravera Bank
08.2009 - Current
Customer Service Cashier
Bread Poets
06.2007 - 08.2009
Housekeeper
Merry Maids
06.2003 - 05.2007
High School Diploma -
Elgin Elementary And High School
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