Sommer Rose

Work History

Medical Assistant

Pennypacker Family Care

03.2023 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.

Patient Experience Representative

DRH Health

06.2020 - 03.2023

Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns empathetically.
Assisted with implementing new electronic health record software, streamlining workflow, and improving overall efficiency.
Contributed to high-quality customer service by consistently receiving positive patient feedback in satisfaction surveys.
Resolved any discrepancies or issues related to insurance claims or billing inquiries quickly.
Responded to inquiries by directing calls to appropriate personnel.
Streamlined appointment scheduling process, resulting in reduced wait times for patients seeking care.
Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
Provided accurate information about clinic services when answering patient inquiries via phone or email.
Enhanced patient satisfaction by providing friendly and efficient service during registration, appointment scheduling, and billing processes.
Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
Monitored waiting room area to ensure cleanliness and comfort for all patients throughout their visit.
Reduced wait times for patients by effectively managing front desk operations and promptly addressing concerns.
Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.

Operations Assistant

Continental Drive Away

02.2017 - 01.2020

Solved problems timely and effectively, ensuring customer satisfaction.
Managed day-to-day department operations with effective workflow coordination.
Assisted operations manager with planning of routine operations and special projects.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Provided administrative support with accurate document preparation and data entry.
Collaborated with other departments to foster smooth operation of daily processes.
Collaborated with cross-functional teams to achieve project goals within specified timelines.
Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Supported financial operations by processing invoices and payments, maintaining accurate budget records.
Completed daily logs for management review.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Proofread and edited documents for accuracy and grammar.
Performed wide-ranging administrative, financial and service-related functions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Claims Reviewer

Universal Fidelity

01.2016 - 02.2017

Streamlined claims workflow by implementing standardized procedures and best practices for the review team.
Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
Decreased fraudulent claims by conducting thorough investigations and collaborating with other departments when necessary.
Boosted team morale by fostering a collaborative work environment, sharing knowledge, and offering guidance as needed.
Assisted colleagues in complex cases, leveraging expertise in specific areas of insurance coverage to provide valuable insight.
Maintained compliance with industry regulations and company policies through diligent review of all claim submissions.
Reduced backlog of pending claims through efficient organization and focused attention on priority cases.
Enhanced claim processing efficiency by thoroughly reviewing and analyzing documentation for accuracy and completeness.
Increased productivity through effective management of high-volume caseloads, ensuring prompt attention to each claim.
Researched claims and incident information to deliver solutions and resolve problems.
Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Managed workload and priorities to meet claims processing meet deadlines.

Bookkeeper

Platinum Field Services

11.2013 - 01.2016

Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Completed payroll for employees and maintained detailed records of procedures.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Reconciled and corrected issues with financial records.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Posted daily receipts and payments in accordance with corporate protocols.
Supported year-end closing procedures by preparing adjusting journal entries as needed.
Established QuickBooks accounting system to reflect accurate financial records.
Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Provided support during audits by supplying requested documentation promptly and accurately.
Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Assisted with budget preparation and monitoring, contributing to better expense control.

Office Manager

Jefferson County Rural Water Dist #1

09.2006 - 11.2013

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Summary

Overview

Work History

Medical Assistant

Patient Experience Representative

Operations Assistant

Claims Reviewer

Bookkeeper

Office Manager

Education

Bachelor of Science - Accounting

Skills

Timeline

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