Sommer Ross
Louisville,KY
Summary
Approachable peer mentor and recovery roll module with solid experience providing guidance, support and mentorship. Collaborative and adept at facilitating workshops and training sessions. Strong communication skills and committed to fostering culture of growth and development. Resourceful Mentor with substantial background facilitating students with interpersonal, academic and career needs. Demonstrated success in working with diverse populations, providing coaching and feedback. Team-oriented with solid conflict resolution skills. Empathetic coach with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping clients navigate difficult situations and resolve conflicts positively and constructively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recovery technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Detox Coordinator
The Healing Place
Louisville, KY
08.2023 - Current
- Improved patient outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Developed strong relationships with community partners to expand the availability of resources for clients during and after their detox journey.
- Reduced the occurrence of relapse by providing ongoing support and resources to clients postdetox.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Monitored client progress to make necessary adjustments for client success.
- Reduced relapse occurrences by providing comprehensive aftercare support and resources for clients postdetox.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Developed individual treatment goals based on history and diagnosis.
- Kept accurate and detailed records to track and document client progress.
- Supported aftercare planning for continued recovery after treatment.
- Provided crisis intervention services when needed, deescalating tense situations and maintaining a safe environment for all involved parties.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Established trusting relationships with clients, fostering open communication and promoting self-reflection during the detox process.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Peer Mentor
The Healing Place
04.2023 - 08.2023
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Developed mentees' life skills such as time management and communication.
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Counseled 10-32 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Server
IHOP
01.2016 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Assistant Store Manager
Rickers Oil
03.2011 - 07.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Anderson High School
Anderson, IN06.2011
Skills
- Treatment Documentation
- Positive Reinforcement Strategies
- Peer Support
- Peer Interaction
- Recovery Skills Modeling
- Course Counseling
- Group Therapy Facilitator
- Coping Mechanisms
- Listening Actively
- Customer Preferences
- Staff Meetings
- Table Monitoring and Turnover
- Disciplinary Action
- Order Accuracy and Delivery
- Dining Room Management
- Training Initiatives
- Guest Satisfaction
- Warm and Friendly
- Cleaning and Sanitation
- Work Assignments
- Menu Knowledge
- Preparing Guest Salads
- Personnel Training
- Food Safety
- Customer Relationship Management
- Servsafe Certified
- POS Transactions
- Verbal and Written Communication
- Ability to Lift 30 Pounds
- Counsel Individuals
- Goals and Performance
- Staff Management
- Employee Scheduling
- Customer Service
- Inventory Counting
- Issue Resolution
- Financial Statements
- Time Management
- Pos Operation
- Restaurant Operation
Timeline
Detox Coordinator
The Healing Place
08.2023 - Current
Peer Mentor
The Healing Place
04.2023 - 08.2023
Server
IHOP
01.2016 - 10.2019
Assistant Store Manager
Rickers Oil
03.2011 - 07.2015
High School Diploma -
Anderson High School
Similar Profiles
Rodney StidhamRodney Stidham
Recovery Coordinator at The Healing PlaceRecovery Coordinator at The Healing Place
Benjamin BursellBenjamin Bursell
Intern at The Healing PlaceIntern at The Healing Place
Jennifer CottonJennifer Cotton
Supervising Manager (Kitchen and Other Areas) at The Healing PlaceSupervising Manager (Kitchen and Other Areas) at The Healing Place
Rosalind DaughteryRosalind Daughtery
Peer Support Specialist at The Healing PlacePeer Support Specialist at The Healing Place
Christina MillerChristina Miller
Medical Transportation Driver at H.I.SMedical Transportation Driver at H.I.S