Summary
Overview
Work History
Education
Skills
Timeline
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Sommer Simpson

Oregon,OH

Summary

Seasoned Lead Server Trainer with background in high-volume dining establishments. Specialized skills include training new employees, managing staff rosters and ensuring exceptional customer service standards. Renowned for improving staff productivity through effective communication, constructive feedback and hands-on leadership style. Past roles demonstrate notable enhancement in team efficiency and service quality levels.

Overview

11
11
years of professional experience

Work History

Lead Server Trainer

Old Florida Fish House
Santa Rosa Beach, FL
04.2021 - 09.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.

Wine Bar Manager

Wild Olives 30A
Rosemary Beach, FL
07.2017 - 01.2021
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Bartender

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
Panama City Beach , FL
02.2014 - 11.2018
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Successfully opened new venues as a corporate trainer to efficiently train staff members and ensure a smooth opening week.

Education

Associate of Science - Health And Human Services

Ultimate Medical Academy - Clearwater
Clearwater, FL
06-2022

Skills

  • Labor cost control
  • Staff Scheduling
  • Shift Management
  • Wine pairing
  • Policy Enforcement
  • Sanitation Standards

Timeline

Lead Server Trainer

Old Florida Fish House
04.2021 - 09.2024

Wine Bar Manager

Wild Olives 30A
07.2017 - 01.2021

Bartender

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
02.2014 - 11.2018

Associate of Science - Health And Human Services

Ultimate Medical Academy - Clearwater

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