Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sommer Smith

The Colony,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lululemon
07.2023 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Key Leader

Lululemon
09.2022 - 07.2023
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Educator

Lululemon
06.2022 - 09.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Manager

T.C. ELLIS
06.2018 - 02.2020
  • Hire for all positions and train sales associates
  • Constantly keep our social media up-to-date
  • Handling online orders and shipping
  • Interact with customer in store or via social media and answer any questions
  • Create the sale's team schedule weekly
  • Track all the dates of major events or store activities for the future
  • Rearrange and color coordinate the floor to keep the store looking fresh and new
  • Responsible for creating ideas for upcoming events (football season, model casting calls, etc.)
  • Take store inventory and remerchandise bi-weekly.

Sales Associate

MISS BEHAVIN
01.2016 - 01.2017
  • Organizing and preparing new inventory
  • Promoting the store by use of social media
  • Interacting with customers in store and helping answer any questions.

Education

Bachelor of Retail Management -

TEXAS TECH UNIVERSITY, HUMAN SCIENCE COLLEGE
12.2020

Skills

  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Team Motivation
  • Business Development
  • Performance Reviewing
  • Sales Reporting
  • Sales Growth
  • Staff Management

Certification

CPR certified

Timeline

Assistant Manager

Lululemon
07.2023 - Current

Key Leader

Lululemon
09.2022 - 07.2023

Educator

Lululemon
06.2022 - 09.2022

Manager

T.C. ELLIS
06.2018 - 02.2020

Sales Associate

MISS BEHAVIN
01.2016 - 01.2017

Bachelor of Retail Management -

TEXAS TECH UNIVERSITY, HUMAN SCIENCE COLLEGE

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Sommer Smith