SOMMER WHITAKER
Theodore,AL
Summary
Friendly Patient Scheduler with knowledge of scheduling. Committed to accurate records and efficient scheduling. Adept at multitasking, working quickly, and assisting with office duties.
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
PATIENT SCHEDULING
Mobile Infirmary Hospital
MOBILE, AL
02.2016 - Current
- Created and maintained patient scheduling records in the electronic health record system.
- Managed patient scheduling and maintained organized appointment calendars.
- Answered incoming phone calls, scheduled appointments, and responded to inquiries.
Customer Service Representative
All Makes Hearing Aid Service
Mobile, AL
2006 - 2008
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
S and S Construction
book keeper, scheduler
Mobile, AL
2001 - 2006
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Theodore High School
Theodore, AL05-2001
Skills
- Patient Scheduling
- Proficient in patient scheduling
- Calm and Patient Demeanor
- Scheduling
Timeline
PATIENT SCHEDULING
Mobile Infirmary Hospital
02.2016 - Current
Customer Service Representative
All Makes Hearing Aid Service
2006 - 2008
S and S Construction
book keeper, scheduler
2001 - 2006
High School Diploma -
Theodore High School
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