Sommers Bennett
Phoenix,AZ
Summary
Results-driven Collection and Credit Analyst with a strong background in financial data analysis and creditworthiness assessment. Proven success in monitoring accounts, identifying potential risks, and effectively collecting payments on delinquent accounts. Expertise in preparing clear, concise credit reports with actionable recommendations, complemented by exceptional customer service and communication skills. Proficient in Microsoft Word and Excel, dedicated to delivering outstanding service and consistently exceeding goals in dynamic environments.
Overview
20
20
years of professional experience
Work History
Collection credit analyst
Wilscott Mobile mini
09.2023 - Current
- Monitored existing accounts for changes in risk levels or payment patterns that could indicate a potential default.
- Analyzed cash flow, profitability, liquidity and other financial ratios to determine credit worthiness of borrowers.
- Prepared clear and concise credit reports summarizing financial analysis and recommendations.
- Collected payments on delinquent accounts.
- Calculated and interpreted financial ratios to identify potential risks for existing customers for loan extensions & new potential accounts.
Loss Mitigation Specialist
MUFG Union Bank
09.2020 - 09.2023
- Serviced Mortgage borrowers negatively impacted resulting from covid-19, providing forbearance options & terms according to investor guidelines.
- Educated clients on their rights under federal consumer protection laws.
- Contacted applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
- Executed Forbearance plans within specified investor guidelines, referring applications outside investor limits to management for approval.
Loss Mitigation Specialist
CENLAR
06.2019 - 01.2020
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of loan modification.
- Contacted applicants not eligible for loan modifications. Providing other alternatives to avoid foreclosures such as short sale and deed in lieu options & negotiating repayment plans.
- Committed to delivering excellent customer service while working in a fast-paced environment, working to exceed required metrics, meeting both department and individual goals.
Loss Mitigation Specialist II
SLS Collections
09.2015 - 11.2017
- Serviced Mortgage borrowers facing financial hardship. Providing alternatives and solutions preventing foreclosure.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Handled customer complaints and took appropriate action to resolve them.
- Submitted applications to credit analysts for verification and recommendation.
- Requesting different property evaluations to meet liquidation guidelines.
Medical collection specialist
T.C.S Collections
10.2013 - 09.2015
- Responsibilities included: managing several different post & pre charge-off portfolios for various medical providers.
- Working out payment plans and offering settlements to customers experiencing financial hardship contacting insurance companies. Requesting. EOB benefits, and coverage periods.
- Identified, evaluated and resolved reasons for delinquency to reduce loss to medical facility.
- Responded promptly to customer inquiries regarding their accounts.
Reverse Mortgage Specialist
Pioneer Staffing
12.2011 - 10.2013
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Contacted applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
- Assisted existing reverse mortgage customers with payment options and alternatives to resolve past due escrow and insurance.
Loss Mitigation Specialist
J.P. Morgan Chase
12.2009 - 12.2011
- Serviced Mortgage borrowers in various stages of delinquency, providing alternatives to avoid foreclosure and reduce banks losses. Providing solutions within investor guidelines.
- Primarily reviewing imaged loan modification documents advising customer errors answering questions and stressing urgency and importance for return documents.
- Working to meet required metrics. Maintaining a high level of professionalism, working with peers to exceed company and departmental goals.
Collection/Repossession Specialist III
Wells Fargo Auto Finance
11.2005 - 12.2009
- Responsibilities included: managing past due auto loan accounts and assisting in bringing customers back in good standing and working to reach departmental and individual goals.
- Evaluating financial status determining short term problem offering short term resolutions such as deferred payments, if applicable.
- Utilizing various Bank provided skip tracing tools to locate and recover collateral. Developing effective strategies to repossess vehicles quickly and efficiently.
Education
High School Diploma -
Edison Russell Private School
Palm Beach Gardens, FLTimeline
Collection credit analyst
Wilscott Mobile mini
09.2023 - Current
Loss Mitigation Specialist
MUFG Union Bank
09.2020 - 09.2023
Loss Mitigation Specialist
CENLAR
06.2019 - 01.2020
Loss Mitigation Specialist II
SLS Collections
09.2015 - 11.2017
Medical collection specialist
T.C.S Collections
10.2013 - 09.2015
Reverse Mortgage Specialist
Pioneer Staffing
12.2011 - 10.2013
Loss Mitigation Specialist
J.P. Morgan Chase
12.2009 - 12.2011
Collection/Repossession Specialist III
Wells Fargo Auto Finance
11.2005 - 12.2009
High School Diploma -
Edison Russell Private School
Skills
- Customer Service
- Loss mitigation
- Microsoft Word
- Microsoft Excel
- Organizational Skills
- Mortgage Servicing
- Fair Housing Regulations
- Escrow
- FDCPA,FCRA,TCPA,TILA,ECOA
- Loan evaluation
- Relationship manager
- Loan Servicing
- Banking regulations
- Credit risk assessment
- Collection specialist
- Loan Servicing
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