Sommor Jackson
Valdosta,GA
Summary
Accomplished in elevating client engagement and staff performance at ACT, I leverage evidence-based therapeutic techniques and team building to enhance treatment outcomes. Expert in behavioral health and HIPAA compliance, my approach has consistently improved client wellbeing and operational efficiency, showcasing a blend of hard and soft skills critical to healthcare excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
ACT
2023.02 - Current
- Increased client engagement by utilizing evidence-based therapeutic techniques tailored to individual needs.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Conducted group therapy sessions to foster healthy communication and coping skills among clients.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Social Work Intern
Greenacres Detox and Rehab
2024.01 - 2024.05
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
Social Work Intern
Volunteers of America
2023.08 - 2023.12
- Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Educated clients and families on mental health, wellness and recovery topics.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Behavioral Health Technician
Greenleaf Behaviorial Health Hospital
2021.09 - 2023.07
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Residential Home Manager
ResCare Residential Services
2015.07 - 2021.09
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Conducted regular assessments of resident needs, adjusting care plans accordingly for optimal outcomes.
Patient Care Advocate
Express Scripts
2013.07 - 2015.05
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Resolved problems with communication and billing to foster seamless services.
- Connected patients with available community and charitable resources.
Education
Associates - Social Work
Southern Regional Technical College
Thomasville GaHighschool Diploma -
Colquitt County Highschool
Moultrie, GA05.2013
Skills
- Patient Assessments
- Team building
- Documentation
- Patient Services
- Care Plan Development
- Emergency Care
- Inpatient Care
- Staff Supervision
- Behavioral Health
- Case Management
- Discharge Planning
- Treatment Planning
- Coaching and Mentoring
- Patient Observation
- Recordkeeping and documentation
- Certified in CPR/AED
- Direct Patient Care
- Multitasking
- Clinical Support
- Vital signs monitoring
- HIPAA Compliance
Certification
CPR/FIRST AID
MAADT
CPI
Timeline
Social Work Intern
Greenacres Detox and Rehab
2024.01 - 2024.05
Social Work Intern
Volunteers of America
2023.08 - 2023.12
Lead Behavioral Health Technician
ACT
2023.02 - Current
Behavioral Health Technician
Greenleaf Behaviorial Health Hospital
2021.09 - 2023.07
Residential Home Manager
ResCare Residential Services
2015.07 - 2021.09
Patient Care Advocate
Express Scripts
2013.07 - 2015.05
Associates - Social Work
Southern Regional Technical College
Highschool Diploma -
Colquitt County Highschool
CPR/FIRST AID
MAADT
CPI
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