Somsee Rasamee
Charleston
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in Manufacturing.
Overview
8
8
years of professional experience
Work History
Maintenance Support Specialist
Thorne Healthtek
01.2020 - 12.2025
- Documented user interactions and solutions in ticketing system for future reference.
- Collaborated with team members to improve response times on support requests.
- Maintained knowledge of product updates to provide accurate information to users.
- Supported onboarding processes by guiding new employees through system usage.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Generated reports to track performance and analyze trends.
Assistant Property Manager
CF Properties
01.2018 - 11.2019
- Responsive tenant communications to ensure timely responses and enhance resident satisfaction.
- Managed lease agreements and renewals, ensuring compliance with property regulations.
- Oversaw maintenance requests, streamlining processes for efficient resolution of resident issues.
- Assisted in budgeting activities, contributing to accurate financial forecasting and expense management.
- Implemented property marketing strategies to attract new tenants and reduce vacancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Parts Manager
Obco Chemical
08.2018 - 05.2019
- Led inventory management to optimize stock levels and reduce excess parts.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented process improvements that reduced order fulfillment time by streamlining workflows.
- Coordinated with suppliers to negotiate pricing and ensure timely delivery of parts.
- Established standard operating procedures for parts handling and safety compliance.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Education
License - Property Management
Trident Technical College
Charleston, South Carolina, SC04-2019
Skills
- Support services
- Technical assistance
- Documentation and reporting
- Organizational skills
- Attention to detail
- Highly professional
- Operating systems
- Technical background
- Data entry
- Equipment Repair
Timeline
Maintenance Support Specialist
Thorne Healthtek
01.2020 - 12.2025
Parts Manager
Obco Chemical
08.2018 - 05.2019
Assistant Property Manager
CF Properties
01.2018 - 11.2019
License - Property Management
Trident Technical College
Introduction
Actively seeking opportunity in Manufacturing as parts specialist support . I am extremely organized and a self-motivator with experience in Microsoft programs as Excel, Word, QuickBooks and all major office equipment. I have five years of experience and have competent knowledge as a Maintenance Support Specialist. Efficient computer skills, strong ethic, and displays capabilities in many aspects. Ability to perform well under pressure and exceed expectations with accurate and effective form. I feel confident with my experience I have all requirements as a candidate for this specific industry. Thank you for taking the time reviewing my credentials.
Kind Regards, Somsee Rasamee