Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Son Dam

Fort Worth,TX

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working with a passion for Big Data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Data Analyst

FedEx Supply Chain
09.2017 - Current
  • Participated in requirements meetings to understand business needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Generated standard and custom reports to provide insights into business performance.
  • Assisted in preparing presentations, data tables, and other documents for daily meetings.
  • Created daily, weekly, and monthly plans to meet and exceed customer expectations.
  • Developed highly empathetic client relationships and earned areputation for exceeding service standard goals.
  • Produced weekly and monthly reports and dashboards using advanced Excel spreadsheet functions.
  • Designed and implemented tools to support strategic value chain optimization initiatives.
  • Identified, analyzed, and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to priority levels customers based on p and concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Inspected materials to identify shortages, replenish supply, and maintain consistent inventory.
  • Researched and compiled information on a variety of planning issues from multiple sources, prepared thorough reports, and presented findings to upper management teams.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products and services.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.

Operation Specialist

GENCO ATC Logistic And Electronic
11.2011 - 08.2017
  • Coordinated with production team to support productivity targets and deadline management.
  • Collaborated with other departments to optimize production workflows.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Handled production line documentation for waste, downtime, and output.
  • Monitored employee activities to verify the consistent use of good manufacturing principles.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Recorded daily activities for production and goals.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

Certified of I.T. Support - Business Analyst

Tarrant County College District
Fort Worth, TX

Skills

    • Data Analysis
    • WMS / JDA / LextEdit
    • Process Improvement
    • Microsoft Office Suite
    • Critical Thinking
    • Customer Service
      • Reporting Tools
      • Problem-Solving Abilities
      • Technical Analysis
      • Database Maintenance
      • Inventory Management
      • Vendor Relations

Accomplishments

  • Saved customers' Cost-per-kit over $12 million dollars by using reclaim and aftermarket materials.
  • Improved relationship with T-Mobile by developing a unique business intelligence solution to meet complex requirements.
  • Achieved monthly target by completing 99.5% with accuracy and efficiency.
  • Increased production throughput with automatic tools.



Timeline

Data Analyst

FedEx Supply Chain
09.2017 - Current

Operation Specialist

GENCO ATC Logistic And Electronic
11.2011 - 08.2017

Certified of I.T. Support - Business Analyst

Tarrant County College District

Similar Profiles

CREATE PROFILE
Son Dam