Son Tran
Westminster,CA
Summary
Hardworking waiter with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced shift leader with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Outgoing front desk receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Pho Dakao
Fountain Valley, CA
03.2023 - Current
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Took accurate food and drink orders, using a POS ordering software system.
- Greeted customers, provided menus and answered questions about menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Shift Leader
Lollicup Fresh Westminster
Westminster, CA
12.2021 - 03.2022
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Managed daily workflow and scheduled staff for adequate coverage.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Front Desk Receptionist
Badminton Center Court Sports Center
Lakewood, CA
02.2016 - 12.2019
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Completed basic bookkeeping and document filing.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Associate of Arts - Business Administration
05.2020
Bachelor of Arts - Business Administration
Skills
- Order Management
- Point of Sale (POS) System Operations
- Guest Relations Management
- Upselling Techniques
- Menu Memorization
- Cash Handling
- Regulatory Compliance
- Cash Handling
- File Organization
- Office Organization
- Mail Distribution
- Project Management
- Customer Service
- Spreadsheet Tracking
- Inventory Control
- Office Management
- Fluent in Vietnamese and English
- Problem-Solving Skills
- Team Collaboration
- Time Management
- Business Administration
- Staff Management
- Skilled in Excel
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
Restaurant Waiter - Pho Dakao
03.2023 - Current
Shift Leader - Lollicup Fresh Westminster
12.2021 - 03.2022
Front Desk Receptionist - Badminton Center Court Sports Center
02.2016 - 12.2019
Orange Coast College - Associate of Arts, Business Administration
California State University - Fullerton - Bachelor of Arts, Business Administration
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