Son Truong
Houston,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Iza Robata
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Staff
Pho Q Long Restaurant
08.2022 - 05.2023
- Assure great and outstanding customer service
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with customers through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Assistant Manager
U-like Tea
05.2021 - 01.2022
- Trained new employees with store policies as well as opening and closing procedures
- Organized an outstanding customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Staff
Zero Degree
05.2018 - 04.2019
- Managed and handled over 100 orders during work days
- Assured outstanding customer service
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Trained new employees with store policies as well as opening and closing procedures
- Cleaned and sanitized work areas, utensils and equipment.
Education
BBA - Finance Major
C. T. Bauer College of Business, University of Houston
Houston, TX12-2025
Associate of Arts -
Lonestar College System
Houston, TX05.2021
Skills
- Microsoft Excel
- Access
- Word
- PowerPoint
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Iza Robata
07.2023 - Current
Staff
Pho Q Long Restaurant
08.2022 - 05.2023
Assistant Manager
U-like Tea
05.2021 - 01.2022
Staff
Zero Degree
05.2018 - 04.2019
Associate of Arts -
Lonestar College System
BBA - Finance Major
C. T. Bauer College of Business, University of Houston
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