Sona Bagheri
Glendale,CA
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Greeter
Din Tai Fung
03.2023 - 08.2023
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Substitute Teacher
Scoot Education
02.2023 - 06.2023
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Pharmacy Technician
Rite Aid Pharmacy
02.2021 - 01.2023
- Performing a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processing, counting, and preparing over 200 prescriptions per day.
- Consulting with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicating with prescribers to verify medication dosages, refill authorizations and patient information.
- Processing vaccines and preparing patients for their vaccination appointments by creating profiles and data entry.
Front Desk Receptionist
LA Beauty Skin Center
06.2019 - 02.2021
- Communicated with over 100 patients per day, scheduled and confirmed appointments with keen attention to detail.
- Provided detailed information on treatments available based on a client's desired results.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared patients by getting them cleared by physicians assistance, numbing the treatment area, and taking pre-operative pictures.
- Ensured the front desk is neat, presentable, and equipped with all the necessary supplies such as iPads and forms.
- Kept track of payments received from clients and updated account balances.
Print And Marketing Associate
Staples
10.2015 - 02.2020
- Administered the production of promotional products and marketing materials in line with specific objectives of diverse clients.
- Coordinated team efforts to manage project deadlines, consistently receiving stellar reviews from clients.
- Effectively collaborated with peers and team members to provide the most gratifying customer experience and pave way for future business opportunities.
- Worked closely with clients to identify their needs and provided solutions to their marketing concerns.
Teacher's Assistant
RD White Elementary School
04.2019 - 07.2019
- Helped the teacher with record-keeping, tracking attendance, grading papers, and calculating final grades.
- Reinforced the material for the students and helped them follow direction and instruction inside the classroom.
- Assessed student assignments to check quality and completeness before submission for grading.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Pharmacy Assistant Volunteer
Keck Hospital Of USC
11.2018 - 06.2019
- Followed up with patients regarding their medication management and lab draw appointments.
- Scheduled appointments for patient medical follow ups.
- Requested lab results of the patients.
- Consulted with insurance company representatives in solving any billing issues and delays in authorizations.
- Filed patient profiles according to their medical condition and appointment time with the pharmacist.
Chemistry Lab Assistant
Glendale Community College
02.2017 - 06.2018
- Prepared chemicals and lab equipment for students to perform daily experiences.
- Organized instructional materials, facilities, and solutions for experiments.
- Helped students carry out lab procedures.
- Maintained the lab by calibrating equipment and cleaning surfaces and items used.
- Followed safety procedures when handling and disposing of hazardous chemicals.
- Refilled solutions and restocked bottles when necessary.
Education
Doctor of Pharmacy -
USC Alfred E. Mann School of Pharmacy
Los Angeles, CA05.2027
Bachelor of Science -
California State University Northridge
Northridge, CA2022
Associate of Science - Chemistry
Glendale Community College
Glendale, CA2019
Skills
- Interpersonal skills
- Efficient and accurate
- Detail oriented
- Computer literate- Proficiency with Microsoft Office
- Problem- solving skills
- Multitasking abilities
- Organizational Skills
- Trilingual: Fluent in Persian, Armenian, and English
Certification
- California Food Handler's Certificate
- Responsible Beverage Service Certificate
- Basic Life Support
- HIPPA Certified
Affiliations
- Senator of Organizations of Student Government at Glendale Community College. [2016]
- Vice President of Persian Student Association. [2016- 2018]
Timeline
Greeter
Din Tai Fung
03.2023 - 08.2023
Substitute Teacher
Scoot Education
02.2023 - 06.2023
Pharmacy Technician
Rite Aid Pharmacy
02.2021 - 01.2023
Front Desk Receptionist
LA Beauty Skin Center
06.2019 - 02.2021
Teacher's Assistant
RD White Elementary School
04.2019 - 07.2019
Pharmacy Assistant Volunteer
Keck Hospital Of USC
11.2018 - 06.2019
Chemistry Lab Assistant
Glendale Community College
02.2017 - 06.2018
Print And Marketing Associate
Staples
10.2015 - 02.2020
Doctor of Pharmacy -
USC Alfred E. Mann School of Pharmacy
Bachelor of Science -
California State University Northridge
Associate of Science - Chemistry
Glendale Community College
- California Food Handler's Certificate
- Responsible Beverage Service Certificate
- Basic Life Support
- HIPPA Certified
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