Dedicated and detail-oriented healthcare administrative professional with hands-on experience in patient services, front desk coordination, and medical office support. Skilled in scheduling, insurance verification, billing, maintaining patient records, and ensuring HIPAA compliance. Proven ability to manage high-volume environments with professionalism and compassion, gained through managing operations at a family-run clinic and pharmacy. Adept at streamlining administrative processes, supporting clinical teams, and providing excellent patient-centered service. Passionate about improving access, communication, and care continuity in both in-person and telehealth settings.
• Recruited and screened international nurses for hospital placements in London, ensuring role alignment and qualification compliance. • Communicated pay structures, job expectations, and relocation logistics clearly to candidates. • Conducted regular follow-ups to verify arrivals, placement status, and on-time attendance in assigned hospitals. • Supported onboarding processes and maintained detailed candidate records for management review. • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
• Managed patient intake at the front desk, including scheduling appointments, recording patient information (name, location, payment history), and maintaining daily logs.
• Maintained accurate and confidential patient registers, including tracking payments and outstanding balances (“dues”) to support billing and collections.
• Assisted with pharmacy inventory management by organizing medications, tracking usage, and restocking supplies based on demand.
• Supported daily clinic operations by coordinating communication between the physician, patients, and pharmacy to ensure seamless service delivery.
• Contributed to improved operational efficiency, record accuracy, and patient satisfaction in a small but busy healthcare setting.
• Collected biological specimens from client facilities and ensured safe, timely transport to the laboratory while maintaining proper temperature and packaging protocols in line with NABL standards.
• Tracked and logged all collected specimens by initialing, dating, and noting collection times, ensuring accurate chain of custody.
• Dispatched completed laboratory reports to client sites and coordinated incoming and outgoing courier services.
• Received and processed inbound samples, ensuring accurate handover to relevant lab departments for testing.
• Maintained accurate test documentation and improved efficiency by streamlining sample processing and data entry workflows.
• Adhered to lab safety protocols and handled hazardous materials responsibly, ensuring proper waste disposal to reduce contamination and environmental risk.
• Conducted regular equipment maintenance and safety inspections, implementing updated protocols to enhance lab safety.
• Promptly communicated critical lab results to patients or clients in accordance with laboratory SOPs.
• Delivered billing documents to clients and supported administrative functions related to patient charges and accounts.
• Trained new laboratory personnel on standard operating procedures to promote consistent and accurate performance across the team.
• Assisted in organizing and managing large-scale community events led by local leadership, including medical camps and public awareness initiatives in rural areas. Assisted with special events and programs.
•Helped serve over 500 women during an International Women’s Day event focused on wellness education, empowerment, and access to basic health knowledge in underserved communities.
•Provided support in logistical planning, food distribution, and patient coordination at rural medical camps offering free checkups and services.
• Helped serve over 500 women during an International Women’s Day event focused on wellness education, empowerment, and access to basic health knowledge in underserved communities.
• Gained early exposure to community health needs and built a strong foundation in grassroots-level public health service.
• Increased cultural awareness with organization of multicultural festivals.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.