Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sona Boddu

Jersey city,NJ

Summary

Dedicated and detail-oriented healthcare administrative professional with hands-on experience in patient services, front desk coordination, and medical office support. Skilled in scheduling, insurance verification, billing, maintaining patient records, and ensuring HIPAA compliance. Proven ability to manage high-volume environments with professionalism and compassion, gained through managing operations at a family-run clinic and pharmacy. Adept at streamlining administrative processes, supporting clinical teams, and providing excellent patient-centered service. Passionate about improving access, communication, and care continuity in both in-person and telehealth settings.

Overview

5
5
years of professional experience

Work History

Healthcare Recruiter

Matrix Staffing Solutions
03.2018 - 05.2019

• Recruited and screened international nurses for hospital placements in London, ensuring role alignment and qualification compliance. • Communicated pay structures, job expectations, and relocation logistics clearly to candidates. • Conducted regular follow-ups to verify arrivals, placement status, and on-time attendance in assigned hospitals. • Supported onboarding processes and maintained detailed candidate records for management review. • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.

Healthcare Administrative Assistant

Private Family Clinic & Pharmacy
04.2019 - 01.2021

• Managed patient intake at the front desk, including scheduling appointments, recording patient information (name, location, payment history), and maintaining daily logs.
• Maintained accurate and confidential patient registers, including tracking payments and outstanding balances (“dues”) to support billing and collections.
• Assisted with pharmacy inventory management by organizing medications, tracking usage, and restocking supplies based on demand.
• Supported daily clinic operations by coordinating communication between the physician, patients, and pharmacy to ensure seamless service delivery.
• Contributed to improved operational efficiency, record accuracy, and patient satisfaction in a small but busy healthcare setting.

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Laboratory Assistant

Sri Rama Hospitals
02.2021 - 08.2022

• Collected biological specimens from client facilities and ensured safe, timely transport to the laboratory while maintaining proper temperature and packaging protocols in line with NABL standards.
• Tracked and logged all collected specimens by initialing, dating, and noting collection times, ensuring accurate chain of custody.
• Dispatched completed laboratory reports to client sites and coordinated incoming and outgoing courier services.
• Received and processed inbound samples, ensuring accurate handover to relevant lab departments for testing.
• Maintained accurate test documentation and improved efficiency by streamlining sample processing and data entry workflows.
• Adhered to lab safety protocols and handled hazardous materials responsibly, ensuring proper waste disposal to reduce contamination and environmental risk.
• Conducted regular equipment maintenance and safety inspections, implementing updated protocols to enhance lab safety.
• Promptly communicated critical lab results to patients or clients in accordance with laboratory SOPs.
• Delivered billing documents to clients and supported administrative functions related to patient charges and accounts.
• Trained new laboratory personnel on standard operating procedures to promote consistent and accurate performance across the team.

Volunteer

Community Welfare Initiatives
01.2018 - 03.2019

• Assisted in organizing and managing large-scale community events led by local leadership, including medical camps and public awareness initiatives in rural areas. Assisted with special events and programs.

•Helped serve over 500 women during an International Women’s Day event focused on wellness education, empowerment, and access to basic health knowledge in underserved communities.

•Provided support in logistical planning, food distribution, and patient coordination at rural medical camps offering free checkups and services.

• Helped serve over 500 women during an International Women’s Day event focused on wellness education, empowerment, and access to basic health knowledge in underserved communities.

• Gained early exposure to community health needs and built a strong foundation in grassroots-level public health service.

• Increased cultural awareness with organization of multicultural festivals.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Used strong interpersonal communication skills to convey information to others.

Education

Master of Healthcare Administration - Healthcare Administration

University of New Haven
West Haven, CT
05-2025

Skills

  • Patient-focused care
  • Empathy and compassionate care
  • Supporting personal needs
  • HIPAA compliance
  • Patient confidentiality
  • Insurance verification
  • Appointment scheduling
  • Problem-solving
  • Medical billing
  • Data entry
  • Team leadership
  • Quality assurance

Timeline

Laboratory Assistant

Sri Rama Hospitals
02.2021 - 08.2022

Healthcare Administrative Assistant

Private Family Clinic & Pharmacy
04.2019 - 01.2021

Healthcare Recruiter

Matrix Staffing Solutions
03.2018 - 05.2019

Volunteer

Community Welfare Initiatives
01.2018 - 03.2019

Master of Healthcare Administration - Healthcare Administration

University of New Haven