Sona Eliasyan
Reseda,CA
Summary
Highly-focused and ambitious professional bringing 10+ years management experience with extensive customer service, employee relations, & performance management background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse knowledge and accomplished education. Committed to cultivating a respectful and productive work environem
Overview
6
6
years of professional experience
Work History
RELATIONSHIP MANAGER
JP MORGAN CHASE
GLENDALE
12.2015 - 12.2017
- Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Partnering with Specialists to connect customers to experts who can help them with specialized financial needs
- Actively managing client relationships through an advice-based approach, ensuring each client receives the best products, services for his or her needs.
MANAGER
BANK OF AMERICA
GLENDALE
03.2014 - 09.2015
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created training modules and documentation to train staff.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed customer complaints and took appropriate action as needed.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
PERSONAL BANKER
BANK OF AMERICA
GLENDALE
09.2012 - 03.2014
- Responsible for building rapport with clients and potential clients through account management
- Incorporated business partners by giving clients full value of their relationship
- Outbound calling and strong follow up skills and methods to maintain book of business
- Consistently exceeded sales goals through revenue generation
- Maintain excellent customer service by upholding company ethics and values
- Updated high-value profiles and portfolios for important clients.
TELLER/SALES & SERVICE SPECIALIST
BANK OF AMERICA
LOS ANGELES
10.2011 - 09.2012
- Provide excellent customer service by conducting transactions
- Identify concerns and bank needs by referring clients to appropriate departments within the branch
- Maintain a professional attitude
- Deepen existing relationships through customer interactions.
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA05-2022
Bachelor of Science in Organizational Management -
University of La Verne
01.2021
Skills
- Issue Resolution
- Relationship Management
- Excellent Communication
- Staff Management
- Recruitment
- Performance Assessment
- Risk Management
- Talent Management
- Training and Mentoring
Timeline
RELATIONSHIP MANAGER
JP MORGAN CHASE
12.2015 - 12.2017
MANAGER
BANK OF AMERICA
03.2014 - 09.2015
PERSONAL BANKER
BANK OF AMERICA
09.2012 - 03.2014
TELLER/SALES & SERVICE SPECIALIST
BANK OF AMERICA
10.2011 - 09.2012
Master of Science - Human Resources Management
University of Southern California
Bachelor of Science in Organizational Management -
University of La Verne
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