Sona Sargsyan
Yerevan,Armenia
Summary
Highly organized and detail-oriented professional with over six years of experience in customer service, sales, and administrative operations. Proven ability to manage high-volume communications, coordinate cross-functional tasks, and support day-to-day office functions in fast-paced environments. Skilled in CRM systems, time management, and problem-solving, with a strong focus on efficiency, team collaboration, and client satisfaction. Bilingual and adaptable, with a background in managing customer relations and operational processes at companies such as Coca-Cola Hellenic Bottling Company and Haypost, CJSC.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist and Sales Manager
Coca-Cola Hellenic Bottling Company
Yerevan, Armenia
10.2018 - 03.2022
- Handled high volumes of inbound and outbound customer interactions, consistently meeting performance KPIs, and service level agreements.
- Analyzed customer needs and resolved complex inquiries efficiently, enhancing satisfaction and retention.
- Developed and maintained strong relationships with clients, driving repeat business and customer loyalty.
- Delivered comprehensive sales reports and financial forecasts to upper management, supporting strategic planning and decision-making.
Sales Consultant and Operator
Haypost CJSC
Yerevan, Armenia
12.2015 - 10.2018
- Assisted over 100 customers daily with payments, transfers, and postal services, ensuring high-quality service delivery.
- Executed financial transactions, including pension, utility, and commercial payments, with accuracy and compliance.
- Promoted and facilitated product sales within the company’s shopping systems, contributing to monthly sales targets.
- Operated with precision in both customer-facing and technical operations, demonstrating reliability and professionalism.
Intern
Unibank
Yerevan, Armenia
04.2017 - 05.2017
- Assisted in preparing financial documents and reports, gaining hands-on experience with general accounting procedures.
- Supported loan processing by reviewing customer applications, verifying documentation, and ensuring regulatory compliance.
Education
Bachelor's Degree - International Relations
Yerevan State University
Yerevan05.2017
Skills
- CRM software proficiency
- Trend forecasting
- Critical thinking
- Evidence-based decision-making
- Data visualization tools
- Issue identification
- Time management
- Microsoft Office
- Continuous improvement
- Root-cause analysis
- Template creation
- Large dataset manipulation
- Data processing
- Product promotion
- Customer relationship management
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Conflict resolution
- Punctuality and reliability
- Multitasking and organization
- Call center experience
- Phone etiquette
- Active listening
- Task prioritization
- Upselling techniques
Languages
Armenian
Native/ Bilingual
English
Full Professional
Russian
Full Professional
Timeline
Customer Care Specialist and Sales Manager
Coca-Cola Hellenic Bottling Company
10.2018 - 03.2022
Intern
Unibank
04.2017 - 05.2017
Sales Consultant and Operator
Haypost CJSC
12.2015 - 10.2018
Bachelor's Degree - International Relations
Yerevan State University
Similar Profiles
Snezha Zlateva-MarkovaSnezha Zlateva-Markova
Store Activation Lead at Coca-Cola Hellenic Bottling CompanyStore Activation Lead at Coca-Cola Hellenic Bottling Company
Oluwaseun ToluseOluwaseun Toluse
Utility/Process/ Water Treatment Technician at Coca-Cola Hellenic Bottling Company LtdUtility/Process/ Water Treatment Technician at Coca-Cola Hellenic Bottling Company Ltd
Harrison Osasu OsagiedeHarrison Osasu Osagiede
Commercial Manager at Coca-Cola Hellenic Bottling CompanyCommercial Manager at Coca-Cola Hellenic Bottling Company
Sergey AleqsanyanSergey Aleqsanyan
Junior Front-End Developer at ContractorJunior Front-End Developer at Contractor
Tatevik AbrahamyanTatevik Abrahamyan
Senior Lawyer at Scientific Advisory Legal Bureau "ARBITR"Senior Lawyer at Scientific Advisory Legal Bureau "ARBITR"