Sonae Starling-Harris
Philadelphia,PA
Summary
Energetic professional with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Reliable professional providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Overview
3
3
years of professional experience
Work History
Ice Cream Specialist
Kilwins Chocolates & Ice Cream
03.2023 - 06.2023
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Operated cash register, taking payments and issuing customer receipts.
In Store Shopper
Whole Foods Market Inc
01.2023 - 01.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Demonstrated speed and accuracy in order item selection.
Take-Out Specialist
BJ's Restaurant & Brewhouse
01.2023 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Security Guard
Dunbar Security Solutions
02.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Temporary Operator
GoPuff
08.2022 - 08.2022
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
Team Member
Cava
08.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Server
Charlotte Knights
05.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Member
Target
02.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Urban Planning
University of Virginia
Charlottesville, VAHigh School Diploma -
Mastery Charter School
Philadelphia, PASkills
- Menu Knowledge
- Customer Transactions
- Cash Handling Accuracy
- Procedure Preparation
- Hand and Power Tools
- Hand-Eye Coordination
- Customer Service
- Seating Assignment Preparation
- Special Dietary Requirements
- Price Memorization
- Wine Service
- Providing Feedback
Timeline
Ice Cream Specialist
Kilwins Chocolates & Ice Cream
03.2023 - 06.2023
In Store Shopper
Whole Foods Market Inc
01.2023 - 01.2023
Take-Out Specialist
BJ's Restaurant & Brewhouse
01.2023 - 01.2023
Temporary Operator
GoPuff
08.2022 - 08.2022
Security Guard
Dunbar Security Solutions
02.2022 - 12.2022
Team Member
Cava
08.2021 - 01.2022
Server
Charlotte Knights
05.2021 - 08.2021
Team Member
Target
02.2020 - 08.2020
Urban Planning
University of Virginia
High School Diploma -
Mastery Charter School
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