Summary
Overview
Work History
Education
Skills
Timeline
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Sona Gomathy Shanmuga Sundaram

Plano,Texas

Summary

Outgoing and results-driven Recruitment Manager / Talent Acquisition Manager with a comprehensive background and proven track record of client satisfaction. Successful in finding and recruiting top talent for various organizations, interviewing candidates, assessing resumes and cover letters. Offers a highly professional attitude, great communication skills, excellent time management skills, and significant ability to work under pressure.

Overview

14
14
years of professional experience

Work History

Recruitment Manager / Talent Acquisition Manager

Work Consulting Co Ltd
09.2017 - 07.2022
  • As a Recruitment Manager; I provide effective and quick staffing solutions by recruiting candidates based on client's specific requirements
  • Technology recruiting experience in a wide range of functional areas including, but not limited to: Application Development, Business Analysis, Client Support, Infrastructure Services, Technical Operations, IT Security, Professional Services, and Project Management
  • We also work for International and Bilingual Schools, A Level Schools, IB Schools, Kindergarten to K12 recruitment of qualified International Teachers
  • Also, work for private sector in finding them the candidates for their departments such as sales, reception, marketing etc.
  • Responsible for the entire cycle of recruitment from initial contact to offer signatures
  • Managed the process of applicant follow-up which included interview results, client correspondence, and full salary and benefit negotiations
  • Managed various HR functions, including employee onboarding, benefits administration, and performance documentation
  • Built and maintained positive relationships with partners and employees, serving as a trusted HR resource
  • Assisted in HR-related compliance efforts, ensuring adherence to HR laws and regulations
  • Proficiently used Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
  • Experience handling the company-based CRM – Teachdeme to find the matching candidate and track the progression of the candidates with respect to the open positions
  • I was also involved in providing feedback to the development team on further improvisation to the CRM that’s user friendly and more reliable
  • Also, utilized PeopleSoft for HR data management and reporting
  • Responsible for business development of new clients through relationship management, referrals, and cold calling
  • Independently managed workload to meet deliverable expectations effectively
  • Prepared clear and concise written communications and reports for HR-related matters
  • Assisted in facilitating HR training sessions and presentations
  • Also involved in Update, post, provide web design for business websites and blogs
  • As a part of working team, we organize job fairs every year
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.

Product Support Analyst

Thomson Reuters
01.2010 - 04.2015
  • Assist Thomson Reuters customers with their access issues / queries
  • Mediate with multiple support teams involving third parties and assist customer set up customized access platforms to Thomson Reuters products (SSO, Federated Access)
  • Assist customers set up API interfaces to access and query Thomson Reuters databases
  • Perform User Acceptance Testing (UAT) on Thomson Reuters Scientific & Scholarly Research products (Web of Knowledge, Researcher ID, InCites, EndNote) and Life Sciences products (Thomson Reuters Cortellis)
  • Identify potential defects during UAT and report them to the development team
  • Conduct product trainings for customers and Technical Support teams prior to the product release
  • Assist customers install Thomson Reuters Desktop software for their research analysis
  • Integrate Thomson Reuters Desktop products with Microsoft applications by installing required add-ins and tools
  • Monitor customer tickets, customer facing mailboxes and action them appropriately
  • Assist management with MIS reports
  • As a member of Learning and Development team
  • Developed training programs for employee behavioral development and competency development
  • Performed training need analysis across all business units
  • Determined organization’s training needs to meet business objectives
  • Developed online training documents for e-learning system
  • Performed quality assurance reviews of training documentations

Support Executive

HCL Technologies
07.2008 - 12.2009
  • Provide support for British Telecom consumers through chat, email and voice
  • Help customers set up the internet connection by configuring routers and modems for them
  • Assist customers to configure wireless routers to British Telecom consumer operations
  • Assist customers install security software in their desktop computers / laptops
  • Help in configuring e-mail accounts in Outlook Express and Microsoft Outlook

Education

Bachelor of Technology - Biotechnology

Periyar Maniammai Institute of Technology

Skills

  • HR Principles
  • HR Compliance,
  • Employee Onboarding
  • Problem-Solving
  • Written and Verbal Communication
  • Microsoft Office (Outlook, Excel, Word, PowerPoint),
  • Project Management
  • PeopleSoft
  • Screening Processes
  • Applicant Tracking Systems

Timeline

Recruitment Manager / Talent Acquisition Manager

Work Consulting Co Ltd
09.2017 - 07.2022

Product Support Analyst

Thomson Reuters
01.2010 - 04.2015

Support Executive

HCL Technologies
07.2008 - 12.2009

Bachelor of Technology - Biotechnology

Periyar Maniammai Institute of Technology

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Sona Gomathy Shanmuga Sundaram