Sonah Gray-Cutting
Los Angeles,CA
Summary
Continue to grow professionally. Work with organizations that support providing quality services for populations in need or underserved. Ensuring kindness when dealing with clients and putting the needs of the clients first. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need. Dedicated Social Worker offering 20 years of counseling and crisis intervention expertise. Offering a comprehensive background in social services and supporting clients with intellectual and developmental disabilities, as well as strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
17
17
years of professional experience
Work History
Social Service Practitioner III
Riverside County DPSS
04.2021 - Current
- Social Services Practitioner III / APS Social Workers Interpret public social service rules, regulations, and policies for clients and public
- Maintain up-to-date electronic records of all aspects of client case management in a centralized database
- Carry a caseload of more difficult types of social service cases
- Complete case studies and assess client's challenges and develop intensive long or short-term treatment plans to improve or restore individual or family functioning
- Act in a lead capacity for a small group of Social Services Practitioners or service employees, such as aides and volunteers
- Perform at a highly skilled level in such areas as counseling, protective services, medical social work, family services, community organization, and adoptive services
- Take part in staff development programs to increase knowledge of the social work processes and augment personal technical competence
- Provide therapeutic marital, family interrelationship, and adoptive parent counseling.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Provided social work services, individual and family therapy, and referrals.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- Maintained detailed case histories, metrics, and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional, and behavioral needs.
- Facilitated groups to address specific needs such as grief and loss, anger management, and social skills.
Crisis Case Manager
CBEM LLC
08.2021 - 03.2022
- Visiting the client and collaborating with circle of support/collateral contacts at least once a week, and daily submission of case notes
- Periodically monitor crisis hotline rotation with the intent of de-escalating the situation and respond in-person if necessary
- Develop Case Reviews and create Stabilization Plans for your client
- Attend client meetings and Regional Center clinics as directed, as well as all workshops, trainings, and in-services
- Attend and participate in clinical meetings with community resources (such as Psychiatrists, Social Workers, Physicians, Therapists, Teachers etc.).
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Completed psychosocial evaluations and needs assessments.
- Participated in clinical supervision to maintain professional development.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Preserved and prepared reports and treatment records.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed individual treatment plans and provided counseling to patients.
- Facilitated support groups for patients and families dealing with chronic illnesses.
Business Technical Support
AT&T Mobility
03.2006 - 08.2021
- Resolve consumer complaints concerning issues with the network, with strong verbal and negotiation skills
- Display courtesy and strong interpersonal skills with all customer interactions
- Built and maintained successful relationships with service providers
- Analyze and resolve billing issues, payment processing, technical hardware, and software issues
- Identify and resolve connectivity issues involving internet connectivity, Internet of Things and Industrial IOT and global networking
- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps, handled trouble tickets with support interventions for urgent issues
- Escalated trouble tickets (Network Issues) as needed
- Organized training materials that met specific needs for new hire classes
- Teaching new skills and knowledge to employees
- Served as a resource on related issues resolution; collaborated cross-functionally to deliver superior performance results; managed ticketing system
- Use lectures, and team exercises to update employees on company goals and procedures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Provided faculty and staff with security software and network configuration support.
- Utilized source code control for tracking configurations and changes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Behavior Case Manager
Midcities Association
02.2016 - 10.2019
- Case management duties consist of, but were not limited to, conducting client interviews, reports, intake, program eligibility, and assessments
- Creating Individual Service Plans (ISPs) and progress reports for Regional Center, Department of Rehabilitation, Group Home Admin, Probation Dpt., and Care providers)
- Support consumers who have been or are at risk of being judicially involved, a chance to succeed in the mainstream workforce
- Focus on preparing clients for entry into independent living, self-advocacy, and competitive employment
- Assist consumers with acquiring the necessary skills and training aimed at reinforcing proper attitudes towards family, life, and work
- Collaborate with clients, parents, counselors, wraparound services, and others involved in client care (Regional Center, Department of Rehabilitation, Group Home Admin, and Care providers) to create and accomplish goals
- Monitor service delivery to ensure services are provided as described in the Individualized Service Plan (ISP) and complete SIR when needed
- Promote self-advocacy, problem resolution, goal setting and communication
- Maintain accurate records, review, and create reports
- Attend ongoing training, participate in audits, and report any incident of suspected neglect, abuse, or exploitation.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental, and emotional well-being.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and well-being.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
Education
Master of Science - Marriage and Family Therapy
University of Phoenix
OnlineMaster of Science - Psychology
University of Phoenix
Online07.2021
Bachelor of Arts - Service Management
University of Phoenix
2018
Skills
- Large Caseloads
- Conflict Resolution
- Community Resource Development
- Verbal and Written Communication
- Child Safety
- Elder Care
- Eligibility Determinations
- Abuse Investigation
- Health Records Management
- Home Evaluations
- Group Therapy
- Patient Care Plans
- Caseload Management
- Autism and Spectrum Disorders
- Social Work Processes
- Microsoft Office, PowerPoint, and Excel
Timeline
Crisis Case Manager
CBEM LLC
08.2021 - 03.2022
Social Service Practitioner III
Riverside County DPSS
04.2021 - Current
Behavior Case Manager
Midcities Association
02.2016 - 10.2019
Business Technical Support
AT&T Mobility
03.2006 - 08.2021
Master of Science - Marriage and Family Therapy
University of Phoenix
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - Service Management
University of Phoenix
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