Summary
Overview
Work History
Education
Skills
Certification
Language
Guest champion Award
Timeline
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SONAL BAJAJ

SONAL BAJAJ

Reston,Virginia

Summary

Highly motivated individual with a passion for leading teams. Possesses excellent communication and organizational skills. Experienced in managing daily operations and ensuring Guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager

The Connaught, IHCL SeleQtions
03.2024 - 07.2024
  • Supervise staff: Delegate tasks, monitor performance, and provide feedback
  • Handle customer issues: Interact with customers to ensure they receive quality service, and resolve any complaints or disputes
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Asst. Manager Front Office

Holiday Inn
01.2023 - 01.2024
  • Ensuring staff are groomed and wearing the correct uniform, and that staff behavior and service skills meet hotel standards.
  • Making recommendations for improving operations, such as developing better service standard
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Front Office Executive

DoubleTree by Hilton
01.2022 - 01.2023
  • Handle the front desk and maintain visitor records.
  • Manage administrative chores and organizational tasks.
  • Create a welcoming, professional environment for clients and customers.
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.

Front Office Supervisor

Geeta Sarovar Portico
01.2020 - 01.2022
  • Supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction
  • Oversee the daily operations of the front desk during your assigned shifts
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Dispersed petty cash to employees and collected and managed receipts.

Guest Service Associate

Courtyard by Marriott
01.2020 - 01.2021
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.

Education

MBA - Hospitality And Tourism Management

University of The Potomac
DC
09-2027

Bachelor of Hotel Management - Bachelors of Hotel Management & Catering Technolog

Kurukshetra University
Haryana, India
05-2020

Skills

  • Opera
  • onq expertise
  • Synxix expertise
  • IDS

Certification

  • Certified Trainer

Language

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Guest champion Award

Received Guest champion of the month recognition for several months & ist runner up for Guest champion of the year 2022  at doubleTree by hilton Agra, India.


Timeline

Duty Manager

The Connaught, IHCL SeleQtions
03.2024 - 07.2024

Asst. Manager Front Office

Holiday Inn
01.2023 - 01.2024

Front Office Executive

DoubleTree by Hilton
01.2022 - 01.2023

Guest Service Associate

Courtyard by Marriott
01.2020 - 01.2021

Front Office Supervisor

Geeta Sarovar Portico
01.2020 - 01.2022

MBA - Hospitality And Tourism Management

University of The Potomac

Bachelor of Hotel Management - Bachelors of Hotel Management & Catering Technolog

Kurukshetra University

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