Sania Dhillon
San Diego,United States
Summary
Results-driven and customer-focused professional with extensive experience driving efficiencies across operational capabilities through strategic direction, dynamic leadership, and process optimization.
A knowledgeable Program Manager of 7 years who is highly practiced in developing relationships with internal business partners, clients, and potential clients. Maintains an uncompromising focus on enhancing the customer experience by analyzing client requirements and recommending retention of existing client arrangements based on strategic value, patient access considerations, business needs, and client requests. Proven track record of effectively delegating tasks, evaluating performance, and leading/collaborating with cross-functional teams to execute continuous improvement initiatives, streamline ongoing operations, and achieve organizational objectives. Passionate about educating clients for success and take pride in providing exemplary customer service.
Overview
9
9
years of professional experience
Work History
Senior Program Manager
The Arc Of San Diego
02.2021 - Current
- Managed all operational and strategic aspects of the Community Living Services department including 3 individual programs that require analysis and resolution of complex issues and escalations for the team, coordinating with internal and external business partners as needed.
- Onboarded new clients and staff, and managed client facing programs to ensure teams provided quality care, ethical motives, and inclusive decisions.
- Maintained and cultivated complex relationships with program stakeholders i.e. consumers, social workers, business partners, and leadership by facilitating meetings and active discussion.
- Completed monthly data analysis and board reports to present to senior leadership and board members.
- Developed, launched, and grew a brand new, highly visible program, “Supported Living Services” (SLS).
- Achieved productivity gains of 83% to 97% by optimizing clinician scheduling and program availability.
- Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, often handling and resolving escalated issues
- Identified system needs and designed processes to support business requirements.
ABA Coordinator; Program Manager
Emerging Milestones
02.2016 - 02.2021
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Oversaw day-to-day operations of 30 internal team members; relying on advanced communication, influencing and problem-solving skills.
- Delegated daily work to department team members, conducted assessments, and cultivated relationships with clients and cross-functional teams, while keeping in mind th organization’s growth objectives and long-term operational goals.
- Gather and review client information to determine program composition that ensures client needs are met through one-on-one sessions, data-based evidence, and ongoing evaluation, leading to adjustments as necessary.
- Increased productivity to 95% by directly working with external stakeholders to evaluate and restructure crucial policies and procedures.
Education
Bachelor of Arts - Education
Arizona State University
Skills
- Operations & Program Management
- Telehealth Services
- Start-up Healthcare
- Team Leadership
- Problem Resolution
- Relationship Building
- Cross-functional Collaboration
- Onboarding & Training
- Customer Service & Retention
- Analytical and Data Driven
- Google Suite
- Microsoft Office
- Asana
- CRM tools including: Therap, Practice Perfect, Central Reach, Yardi
Languages
English
American Sign Language
Punjabi
Hindi
Timeline
Senior Program Manager
The Arc Of San Diego
02.2021 - Current
ABA Coordinator; Program Manager
Emerging Milestones
02.2016 - 02.2021
Bachelor of Arts - Education
Arizona State University
Similar Profiles
Ruby V. SoteloRuby V. Sotelo
HR GENERALIST II at The Arc of San DiegoHR GENERALIST II at The Arc of San Diego
Patrick EzewiroPatrick Ezewiro
Residential Specialist at Arc of San DiegoResidential Specialist at Arc of San Diego
Laura LunaLaura Luna
Residential House Supervisor at The Arc of San DiegoResidential House Supervisor at The Arc of San Diego
Savaiki SuaSavaiki Sua
Control Center / Officer-in-Charge at Allied Universal Security Services / Aeronautics SystemsControl Center / Officer-in-Charge at Allied Universal Security Services / Aeronautics Systems
Santiago FloresSantiago Flores
Control Center Operator I at EDF RenewablesControl Center Operator I at EDF Renewables