Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Sonal Patel

North Chesterfield,VA

Summary

Accomplished hospitality professional with over 8 years of experience in multi-property management and strategic operations. Demonstrated success in enhancing guest satisfaction and optimizing financial performance across diverse hotel portfolios. Skilled in process streamlining and staff development, with a focus on brand standard adherence. Aiming to apply expertise in a Regional Head role to drive growth and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Comfort Suites by Choice Hotels
Richmond, VA
01.2017 - Current
  • Orchestrated the comprehensive management of property operations, including maintenance, payroll, and all general management duties.
  • Successfully managed two Choice Hotels properties and one Hampton Inn property simultaneously, ensuring consistent operational efficiency and guest satisfaction.
  • Functioned as a hands-on TASK FORCE MANAGER, demonstrating adaptability and effective leadership in diverse operational contexts.
  • Spearheaded training and hiring initiatives, building high-performing teams focused on guest service excellence.
  • Managed end-of-month reports and reconciliation processes, ensuring financial accuracy and operational transparency.
  • Oversaw housekeeping and linen supervision, maintaining high standards of cleanliness and guest comfort.
  • Managed food ordering and all onsite operational aspects, ensuring smooth and efficient service delivery.
  • Ensured strict adherence to proper brand standards across all managed properties, upholding brand reputation and guest expectations.
  • Cultivated quality guest connections and relationships, enhancing the 'home away from home' experience.

Manager

Comfort Suites
Houston, TX
05.2017 - 01.2022
  • Managed staff, property maintenance, and payroll for the hotel.
  • Collaborated with two other hotels (Quality Inn and Hampton Inn) on various operational duties.

Front Desk and Guest Relation Manager and Floor Supervisor

Hampton Inn
Kerrville, TX
01.2016 - 05.2017
  • Managed front desk operations, guest relations, and supervised floor activities, ensuring exceptional guest experiences.

Night Auditor / Front Desk Manager

Wyndham Group of Hotels
Kerrville, TX
01.2016 - 05.2017
  • Utilized Synergies and OnQ system software technologies for efficient hotel management and auditing.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Administered employee time records ensuring compliance with company policy.

Education

AS - Hospitality Management

IHM

DIPLOMA - HOTEL MANAGEMENT (Housekeeping, Interior Decoration, Front Desk Administration, and Finance)

IHM

M.A - ECONOMICS

L.D. ARTS COLLEGE.
GUJARAT

DIPLOMA - HOME SCIENCE (ECCE)

B.D.ARTS COLLEGE
GUJARAT

Skills

  • Multi-property management
  • Strategic planning
  • Operations oversight
  • Team development
  • Mentorship
  • Hiring and training
  • Guest relations
  • Property oversight
  • Office administration
  • Payroll management
  • Budgeting and forecasting
  • Cash handling
  • End-of-month reconciliation
  • Inventory control
  • Brand compliance
  • Supply chain coordination
  • Food procurement
  • Scheduling and logistics
  • Merchandising strategies
  • Operational synergies
  • OnQ system proficiency
  • Microsoft Office suite
  • Word processing skills
  • Spreadsheet expertise in Excel
  • Email communication via Outlook
  • QuickBooks accounting software
  • Customer service excellence
  • Guest services expertise
  • Quality guest engagement strategies
  • Administrative proficiency in retail sales

Certification

  • Principal Certification
  • Teaching Certification
  • First Aid Certification
  • Child Development Associate Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Manager

Comfort Suites
05.2017 - 01.2022

General Manager

Comfort Suites by Choice Hotels
01.2017 - Current

Front Desk and Guest Relation Manager and Floor Supervisor

Hampton Inn
01.2016 - 05.2017

Night Auditor / Front Desk Manager

Wyndham Group of Hotels
01.2016 - 05.2017

AS - Hospitality Management

IHM

DIPLOMA - HOTEL MANAGEMENT (Housekeeping, Interior Decoration, Front Desk Administration, and Finance)

IHM

M.A - ECONOMICS

L.D. ARTS COLLEGE.

DIPLOMA - HOME SCIENCE (ECCE)

B.D.ARTS COLLEGE

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