Sonal Patel
San Antonio
Summary
Dynamic professional with extensive experience in customer service and property management, notably at La Quinta. Proven ability to enhance guest satisfaction through effective problem-solving and communication skills. Adept at cash handling and maintaining organized records, ensuring seamless operations and positive tenant relations. Committed to delivering exceptional service in fast-paced environments.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
La Quinta
04.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Provided information about hotel services and local attractions to enhance guest experiences.
- Managed phone inquiries and reservations, demonstrating effective communication skills.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Handled guest complaints and feedback professionally to improve satisfaction levels.
- Processed payments accurately using hotel management software for efficient transactions.
- Maintained front desk area, ensuring organization and presentation aligned with brand standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Adapted quickly to changing priorities in a fast-paced environment while delivering excellent customer service.
Property Manager
Nirmala Llc
03.2019 - 12.2023
- Managed tenant relations, ensuring prompt communication and addressing concerns effectively.
- Coordinated lease agreements and renewals, maintaining compliance with property regulations.
- Conducted property inspections, identifying maintenance needs and scheduling repairs promptly.
- Implemented marketing strategies to enhance property visibility and attract potential tenants.
- Assisted in preparing financial reports, tracking expenses, and managing budgets accurately.
- Maintained organized records of tenant information and property documentation for easy access.
- Collaborated with maintenance teams to ensure timely completion of service requests.
- Facilitated move-in and move-out processes, ensuring smooth transitions for tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Bachelor in Maths -
Kvkv
Rajkot, Gujarat, India03-2001
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Oral and written communications
- Administrative skills
- Listening skills
- Administrative support
- Documentation
- Registration processing
- File management
- Sales expertise
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Front Desk Agent
La Quinta
04.2025 - Current
Property Manager
Nirmala Llc
03.2019 - 12.2023
Bachelor in Maths -
Kvkv
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