Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonal Patil

Louisville,KY

Summary

Hospitality professional with extensive experience in restaurant management and ownership. Demonstrated success in driving operational efficiency and enhancing customer satisfaction through effective team leadership. Expertise in financial management, inventory control, and maintaining high standards of cleanliness. Recognized for adaptability and a results-oriented mindset in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Restaurant Owner/Operator

Self Employee
04.2023 - 01.2025
  • Oversaw daily restaurant operations, maintaining high food quality and customer service standards.
  • Developed effective marketing strategies to enhance brand visibility and attract new clientele.
  • Managed inventory control processes, optimizing supply chain logistics for cost efficiency.
  • Trained staff on operational procedures, boosting productivity and morale.
  • Analyzed sales data to identify trends, adjusting menus to elevate customer satisfaction rates.
  • Implemented health and safety protocols, ensuring compliance with local regulations.
  • Increased profitability through cost-effective inventory management and strategic pricing approaches.
  • Established strong vendor relationships to secure favorable pricing agreements and ensure timely deliveries.

Customer Service Representative

Shuti LLC
02.2018 - 06.2022
  • Achieved highest customer service ratings with 100% scores across all categories.
  • Managed high-volume call traffic while ensuring exceptional service standards.
  • Resolved customer inquiries through multiple communication channels for timely assistance.
  • Calmed agitated callers, rebuilding trust and locating resources for effective resolution.
  • Trained new team members on policies and best practices in customer service excellence.
  • Collaborated daily with accounting, field services, and operations to enhance service delivery.
  • Handled escalated calls efficiently, providing satisfactory resolutions for customers and the company.
  • Enhanced customer loyalty by offering personalized solutions that addressed individual needs.

Brand Ambassador

Puma
02.2017 - 05.2020
  • Executed promotional campaigns to elevate brand visibility and engagement.
  • Cultivated relationships with key stakeholders, driving brand loyalty and customer retention.
  • Conducted market research to identify trends, informing strategic marketing initiatives.
  • Collaborated with cross-functional teams, aligning branding efforts with business objectives.
  • Trained and mentored new brand ambassadors on product knowledge and best practices.
  • Organized community events to promote brand awareness and connect with target audiences.
  • Analyzed consumer feedback to refine messaging and enhance customer experience across platforms.
  • Ensured accurate brand representation by maintaining consistent messaging and visuals across promotional materials.

Receptionist

FINNICK, INC
12.2016 - 12.2018
  • Greeted guests in-person and via phone, directing inquiries to appropriate departments.
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Handled customer inquiries professionally, resolving issues promptly to enhance satisfaction.
  • Maintained log books for sign-ins, expenditures, and calls received.
  • Organized daily correspondence and delivered mail to designated addresses.
  • Coordinated communication between departments, improving inter-office collaboration.
  • Trained new reception staff on protocols and customer service standards.
  • Streamlined operations by managing phone calls, emails, and walk-in clients efficiently.

Teacher

Potdar International School
04.2013 - 04.2015
  • Maintained classroom discipline while utilizing effective teaching strategies in math, reading, and writing.
  • Instructed advanced English grammar, idioms, conversational speaking, and writing skills.
  • Developed engaging lesson plans to enhance student understanding and participation.
  • Implemented innovative methods to cater to diverse learning styles and needs.
  • Evaluated student performance through grading and constructive feedback on assignments.
  • Promoted individual and group progress through tailored support for students.
  • Led parent-teacher meetings to strengthen communication and foster school-community relationships.
  • Provided guidance on educational and career options to enhance student development.

Financial Analyst

Mahalaxmi Jewelry (Own Business)
03.2011 - 03.2013
  • Facilitated rapid resolution of customer inquiries regarding cash management products and services.
  • Maintained extensive knowledge of merchant services and business card offerings.
  • Prepared agreements and proposals tailored to address client needs effectively.
  • Partnered with store leadership to enhance productivity and operational efficiency.
  • Generated new leads, fostering relationships that improved margins.
  • Analyzed financial data to identify trends aiding strategic decision-making.
  • Developed detailed financial models for budget forecasting and investment evaluation.
  • Led initiatives that enhanced financial reporting tools, improving data retrieval efficiency.

Education

Diploma - Computer Science

Vasantrao potdar polytechnic
Belgaum
04.2012

Bachelor of Science - Engineering

MMEC
India Belgaum

Skills

  • Challenge acceptance
  • Teamwork and collaboration
  • Operational efficiency
  • Online ordering management
  • Food presentation
  • Staff management and leadership
  • Menu development and pricing
  • Small business operations
  • Customer engagement and service
  • Schedule and inventory management
  • POS system operation
  • Performance improvement strategies
  • Sales expertise and proficiency
  • Cost control measures
  • Delivery scheduling and planning
  • Business marketing and planning
  • Vendor engagement strategies
  • Organizational skills
  • Active listening and decision-making
  • Cash handling practices
  • Adaptability and flexibility in operations

Timeline

Restaurant Owner/Operator

Self Employee
04.2023 - 01.2025

Customer Service Representative

Shuti LLC
02.2018 - 06.2022

Brand Ambassador

Puma
02.2017 - 05.2020

Receptionist

FINNICK, INC
12.2016 - 12.2018

Teacher

Potdar International School
04.2013 - 04.2015

Financial Analyst

Mahalaxmi Jewelry (Own Business)
03.2011 - 03.2013

Diploma - Computer Science

Vasantrao potdar polytechnic

Bachelor of Science - Engineering

MMEC

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Sonal Patil