Summary
Overview
Work History
Education
Skills
Timeline
Generic

SONAM DHOTSATSANG

Ridgewood

Summary

Experienced in providing exceptional customer service and effectively managing hotel operations. Demonstrates clear understanding of supervision and compliance with rules and regulations. Thrives in both individual and team settings, contributing through diligent work, meticulous attention to detail, and strong organizational abilities. Driven by passion for continuous learning, personal growth, and achieving excellence. Fluent in English, Tibetan, and Hindi, enabling seamless communication with diverse clientele.

Overview

16
16
years of professional experience

Work History

Manager

Comfort Top Inc.
01.2023 - Current
  • Company Overview: Comfort Top Inc is a small start up company who design and sells women's tops manufactured in India
  • Working as a manager, inventory handler, salesperson, as well as customer service
  • Comfort Top Inc is a small start up company who design and sells women's tops manufactured in India
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Vendor

Farmers Market Vendor
01.2022 - 12.2022
  • Managed the daily logistics of transporting and stocking fresh vegetables
  • Experienced in sales of the fresh produce and running cash register, including scanning items, processing payments, and issuing receipts
  • Assisted customers in completing purchases
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Developed and implemented vendor evaluation system to ensure product quality and reliability.

Dog Walker

Self Employed
06.2011 - 11.2021
  • Followed any instructions by dog owners strictly
  • Ensured dogs safety as a priority in providing best customer service
  • Organized and managed a very busy schedule with multiple dog owners
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Provided dog with water for adequate hydration on longer walks.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
  • Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
  • Maintained professional relationships with clients, providing exceptional customer service at all times.
  • Provided basic training reinforcement for dogs during walks, improving behavior both on-leash and at home.
  • Recorded activities to keep owners fully informed on pet exercise.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Kitchen Helper

Cafe Zaiya
08.2010 - 05.2011
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
  • Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
  • Followed recipes and chef instructions to prepare food correctly.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Transported food items from storage areas to kitchen for prepping.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Housekeeping Manager

Hotel Tibet
01.2009 - 05.2010
  • In charge of managing hotel's housekeeping staff
  • Organized and maintained housekeeping staff's schedule
  • Maintained the cleanliness and organization of the hotel with best customer service
  • Assisted in miscellaneous work in the hotel such as organization of the office and safety of the customers
  • Managed team productivity and workflow to exceed quality standards.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
  • Evaluated employee performance and developed improvement plans.

Education

UNDERGRADUATE - economics

UNIVERSITY OF DELHI
01.2009

HIGH SCHOOL -

UPPER TCV SCHOOL
01.2005

Skills

  • Customer service

  • Business operations

  • Excel

  • Managing

  • Hospitality

  • Verbal and written communication

  • Cross-functional teamwork

  • Honest and trustworthy

  • Punctual and reliable

  • Excellent communication

  • Flexible schedule

  • Patience and calmness

Timeline

Manager

Comfort Top Inc.
01.2023 - Current

Vendor

Farmers Market Vendor
01.2022 - 12.2022

Dog Walker

Self Employed
06.2011 - 11.2021

Kitchen Helper

Cafe Zaiya
08.2010 - 05.2011

Housekeeping Manager

Hotel Tibet
01.2009 - 05.2010

HIGH SCHOOL -

UPPER TCV SCHOOL

UNDERGRADUATE - economics

UNIVERSITY OF DELHI

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