Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonam Mahendru

Suffolk,VA

Summary

Customer-focused professional with successful 14-year career Customer Service sector.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Front Office Manager

Red Roof Inn Hotel
02.2025 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Flight Attendant

Air India
06.2011 - 02.2023
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Improved team morale and efficiency with proactive communication and coordination during in-flight service.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Education

High School Diploma -

Ajanta Senior Secondary Private School
India, Amritsar,punjab

Bachelor of Arts - Arts

Guru Nanak Dev University
India, Punjab, Amritsar
04-2008

Diploma -

Diploma Customer Service And Flight Attendent
India, Punjab,amritsar
04-2008

Skills

  • Customer service
  • Customer service expertise
  • Experienced with Microsoft Office applications
  • Customer service optimization
  • Efficient administrative coordination
  • Client relationship management
  • Effective issue management
  • Hospitality information coordination
  • Skilled in multilingual communication: English, Hindi, Punjabi
  • Exceptional customer support
  • Proven leadership abilities
  • Effective team collaboration
  • Skilled in digital tools and technologies

Timeline

Front Office Manager

Red Roof Inn Hotel
02.2025 - Current

Flight Attendant

Air India
06.2011 - 02.2023

High School Diploma -

Ajanta Senior Secondary Private School

Bachelor of Arts - Arts

Guru Nanak Dev University

Diploma -

Diploma Customer Service And Flight Attendent

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