Sonam Mahendru
Suffolk,VA
Summary
Dedicated professional skilled in user request coordination and issue resolution. Proven ability to diagnose software and hardware malfunctions, ensuring minimal downtime. Committed to enhancing operational efficiency and supporting organizational objectives.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Desktop Support Engineer
Red Roof Inn Hotel
Suffolk, Virginia
02.2026 - Current
- Delivered tier 1–2 technical assistance for software and network issues in enterprise environments.
- Troubleshot wired and wireless network connectivity issues, ensuring minimal downtime.
- Documented support requests and resolutions in ticketing system, improving tracking and response efficiency.
- Diagnosed hardware malfunctions in desktop systems and peripherals to restore functionality.
- Provided technical support for hotel staff and guests experiencing computer issues.
- Assisted in deploying new applications and systems, facilitating seamless integration.
- Fostered positive relationships with colleagues and management, contributing to a collaborative work environment.
- Supervised installation of data communication equipment, ensuring compliance with industry standards and enhancing network reliability.
Education
Bachelor of Arts -
Guru Nanak Dev University
India, Punjab,Amritsar04-2008
Skills
- Network troubleshooting
- Application deployment
- Network connectivity
- User request coordination
- Printer and peripheral support
- Data backup and recovery
- Technical support
- Issue resolution
- Windows operating system
- End user support
- Remote desktop support
- Software installation
- Operating systems
- Troubleshooting and Diagnostics
- Mac OS operating system
- Local area networking
- Resolve technical problems
- Tracking and documentation
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Desktop Support Engineer
Red Roof Inn Hotel
02.2026 - Current
Bachelor of Arts -
Guru Nanak Dev University