Sonam Seth
New York,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
PJ Clarke's
New York, NY
08.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Dhamaka, Unapologetic Foods.
New York, NY
05.2023 - 07.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Portola Hôtel & Spa at Monterey Bay
Monterey, CA
05.2022 - 03.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Co Founder/Owner
Boma Asian Bakery
Kolkata, WB
04.2020 - 01.2022
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Operated ovens and other equipment to bake products according to established recipes.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
Owner/Manager
The Blue Poppy
Kolkata, WB
11.2016 - 01.2022
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure product excellence.
- Organized pop up events.
- Provided direction and guidance to employees.
Education
High School Diploma -
The Cambridge School
Kolkata,india12-2019
GED -
Laguard
Long Island City, NYSkills
- Order Management
- Guest Engagement
- Table Bussing
- Menu knowledge
- Item promotion
- Professional Appearance
- Suggestive Selling
- Relationship Management
- Menu Memorization
Affiliations
- Meditation: Practicing mindfulness and relaxation techniques to enhance mental clarity and tranquility.
- yoga: Engaging in physical and spiritual exercise that promote flexibility, strength, and balance.
- Make up: exploring creativity through cosmetic application and enhancing personal style.
- cooking: Experitmenting with various ingredients and recipes to create comforting meals.
- baking: Crafting sweet treats and baked goods, enjoying the process and the aroma of freshly baked items.
Languages
English
Professional
Hindi
Professional
Bengali
Professional
Tibetan
Limited
Nep
Professional
References
References available upon request.
Timeline
Server
PJ Clarke's
08.2024 - Current
Server
Dhamaka, Unapologetic Foods.
05.2023 - 07.2024
Server
Portola Hôtel & Spa at Monterey Bay
05.2022 - 03.2023
Co Founder/Owner
Boma Asian Bakery
04.2020 - 01.2022
Owner/Manager
The Blue Poppy
11.2016 - 01.2022
High School Diploma -
The Cambridge School
GED -
Laguard
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