Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonam Shah

Scheduling Coordinator
Santa Clarita,CA

Summary

Experienced Scheduling coordinator in the health care field with 9+ years of expertise in managing complex administrative tasks and healthcare regulations and policies. Proven track record of providing exceptional organizational skills and ability to multi task in the fast-paced environment. Proficient with Microsoft office (Word, Excel), electronic medical records (EMR) and EPIC. Self-motivated work ethic to perform effectively independently or in team environments.

Overview

14
14
years of professional experience

Work History

Part Time Tutor

Private Residence
07.2020 - Current
  • Assist students in improving their study habits and organizational skills.
  • Track and document the progress of each student, providing regular feedback to parents.
  • Support students in building self confidence and a positive attitude towards their studies.
  • Maintain a friendly and encouraging learning atmosphere, ensuring a comfortable space for asking questions and seeking help.
  • Provide homework assistance using specific curriculum and materials.
  • Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Senior Administrative Assistant in Radiology

University of California Irvine Health
09.2014 - 10.2019
  • Managed the daily operations of the Radiology department, including scheduling appointments, rescheduling and canceling appointment.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Coordinated with different professional departments both internally and externally regarding shift needs.
  • Used electronic health record systems to accurately document patient information and maintain confidentiality.
  • Collect balances and co-pays
  • Maintained effective relationships with clients, team members and other outside vendors.
  • Prepared patient charts for upcoming appointments.
  • Verify eligibility and benefits with insurance companies and request authorization for procedures.
  • Provide excellent customer service to patients, families, and healthcare providers.
  • Maintain and monitor both staff and provider schedules.
  • Continually assess staffing needs.
  • Maintained accurate records of patient data, test results, and medical history in the electronic health records system.
  • Coordinated and scheduled meetings with physicians, technicians, and other healthcare professionals to ensure smooth operation of the department.
  • Trained and supervised administrative staff, providing ongoing guidance and support to ensure departmental goals were met.


Administrative Assistant in Geriatrics

Wake Forest Baptist Hospital
07.2012 - 08.2014
  • Scheduled, rescheduled and canceled patient appointments as required.
  • Maintained and updated patient records, ensuring accuracy and compliance with healthcare regulations.
  • Kept everyone informed of scheduling changes and answer scheduling queries via email, phone or teams chat.
  • Verified insurance information and process claims.
  • Entered patient information into EMR systems.
  • Coordinated with health care professionals both internally and externally regarding staffing and shift needs.
  • Sent appointment reminders to patients.
  • Ordered and maintained office supplies and equipment necessary for geriatrics department.
  • Handled incoming and outgoing mails, emails, reports, and faxes.
  • Ensured compliance with healthcare privacy regulation such as HIPAA.
  • Assisted physicians, nurses and other staff members with administrative tasks.
  • Assisted in the training and onboarding of new administrative staff members.

Patient Administrative Assistant

Hartford Hospital
03.2010 - 06.2012
  • Greeted patients and visitors and directed them to the appropriate healthcare professionals.
  • Scheduled appointments and coordinated patient care.
  • Managed patient records and updated electronic health records (EHR)
  • Answered phone calls and responded to emails from patients and healthcare professionals.
  • Processed insurance and other billing information.
  • Communicated with patients and their families about medical procedures, test results and other information.
  • Maintained confidentiality of patients information.
  • Ensured a clean and organized workspace.

Education

Master of Science - Healthcare Administration

Winston-Salem State University
Winston Salem, NC

Bachelor of Science In Allied Health Science - Biology

University Of Connecticut
Storrs, CT

Associates in Science - undefined

Manchester Community College
Manchester, CT

Skills

undefined

Timeline

Part Time Tutor

Private Residence
07.2020 - Current

Senior Administrative Assistant in Radiology

University of California Irvine Health
09.2014 - 10.2019

Administrative Assistant in Geriatrics

Wake Forest Baptist Hospital
07.2012 - 08.2014

Patient Administrative Assistant

Hartford Hospital
03.2010 - 06.2012

Master of Science - Healthcare Administration

Winston-Salem State University

Bachelor of Science In Allied Health Science - Biology

University Of Connecticut

Associates in Science - undefined

Manchester Community College

Similar Profiles

CREATE PROFILE
Sonam ShahScheduling Coordinator