Sonam Shah
Scheduling Coordinator
Santa Clarita,CA
Summary
Experienced Scheduling coordinator in the health care field with 9+ years of expertise in managing complex administrative tasks and healthcare regulations and policies. Proven track record of providing exceptional organizational skills and ability to multi task in the fast-paced environment. Proficient with Microsoft office (Word, Excel), electronic medical records (EMR) and EPIC. Self-motivated work ethic to perform effectively independently or in team environments.
Overview
14
14
years of professional experience
Work History
Part Time Tutor
Private Residence
07.2020 - Current
- Assist students in improving their study habits and organizational skills.
- Track and document the progress of each student, providing regular feedback to parents.
- Support students in building self confidence and a positive attitude towards their studies.
- Maintain a friendly and encouraging learning atmosphere, ensuring a comfortable space for asking questions and seeking help.
- Provide homework assistance using specific curriculum and materials.
- Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Senior Administrative Assistant in Radiology
University of California Irvine Health
09.2014 - 10.2019
- Managed the daily operations of the Radiology department, including scheduling appointments, rescheduling and canceling appointment.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Coordinated with different professional departments both internally and externally regarding shift needs.
- Used electronic health record systems to accurately document patient information and maintain confidentiality.
- Collect balances and co-pays
- Maintained effective relationships with clients, team members and other outside vendors.
- Prepared patient charts for upcoming appointments.
- Verify eligibility and benefits with insurance companies and request authorization for procedures.
- Provide excellent customer service to patients, families, and healthcare providers.
- Maintain and monitor both staff and provider schedules.
- Continually assess staffing needs.
- Maintained accurate records of patient data, test results, and medical history in the electronic health records system.
- Coordinated and scheduled meetings with physicians, technicians, and other healthcare professionals to ensure smooth operation of the department.
- Trained and supervised administrative staff, providing ongoing guidance and support to ensure departmental goals were met.
Administrative Assistant in Geriatrics
Wake Forest Baptist Hospital
07.2012 - 08.2014
- Scheduled, rescheduled and canceled patient appointments as required.
- Maintained and updated patient records, ensuring accuracy and compliance with healthcare regulations.
- Kept everyone informed of scheduling changes and answer scheduling queries via email, phone or teams chat.
- Verified insurance information and process claims.
- Entered patient information into EMR systems.
- Coordinated with health care professionals both internally and externally regarding staffing and shift needs.
- Sent appointment reminders to patients.
- Ordered and maintained office supplies and equipment necessary for geriatrics department.
- Handled incoming and outgoing mails, emails, reports, and faxes.
- Ensured compliance with healthcare privacy regulation such as HIPAA.
- Assisted physicians, nurses and other staff members with administrative tasks.
- Assisted in the training and onboarding of new administrative staff members.
Patient Administrative Assistant
Hartford Hospital
03.2010 - 06.2012
- Greeted patients and visitors and directed them to the appropriate healthcare professionals.
- Scheduled appointments and coordinated patient care.
- Managed patient records and updated electronic health records (EHR)
- Answered phone calls and responded to emails from patients and healthcare professionals.
- Processed insurance and other billing information.
- Communicated with patients and their families about medical procedures, test results and other information.
- Maintained confidentiality of patients information.
- Ensured a clean and organized workspace.
Education
Master of Science - Healthcare Administration
Winston-Salem State University
Winston Salem, NCBachelor of Science In Allied Health Science - Biology
University Of Connecticut
Storrs, CTAssociates in Science - undefined
Manchester Community College
Manchester, CTSkills
HIPAA regulationsMedical terminologyAppointment schedulingPatient care coordinationMedical billing and codingInsurance verification and obtaining authorizationMedical supplies and inventory managementProficient in Microsoft Office and database management
Workflow Coordination
Multi-Line Phone Systems
Timeline
Part Time Tutor
Private Residence
07.2020 - Current
Senior Administrative Assistant in Radiology
University of California Irvine Health
09.2014 - 10.2019
Administrative Assistant in Geriatrics
Wake Forest Baptist Hospital
07.2012 - 08.2014
Patient Administrative Assistant
Hartford Hospital
03.2010 - 06.2012
Master of Science - Healthcare Administration
Winston-Salem State University
Bachelor of Science In Allied Health Science - Biology
University Of Connecticut
Associates in Science - undefined
Manchester Community College