Sonaniel Santiago Alicea
Easthampton,MA
Summary
Adaptable, detail-oriented professional with experience in quick-service kitchens, childcare, and real-time technical troubleshooting. Skilled in customer service, clear communication, and teamwork. Known for staying calm under pressure, following safety procedures, and supporting smooth daily operations. Also experinced with hands on Residential and Commercial Wiring Through Porter and Chester Institute.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crew Member
Mcdonalds
Easthampton, Massachusetts
11.2025 - Current
- Took customer orders at counter and drive-thru using POS registers
- Prepared burgers, fries, and sandwiches in fast-paced quick-service kitchen
- Assembled meals according to McDonald's quality and presentation standards
- Maintained clean workstations, dining areas, and restroom spaces throughout shifts
- Restocked condiments, packaging, and kitchen supplies for smooth service
- Followed food safety, sanitation, and handwashing procedures during food preparation
- Supported team members during busy periods with order accuracy and speed
- Cleaned restaurant area thoroughly during shifts by sweeping floors, wiping tables and emptying trash receptacles.
Babysitter
Sister
Springfield, MA
06.2022 - Current
- Cared for a 2-year old by providing a safe, nurturing environment and engaging in age-appropriate activities to support development. Follow daily routines, including meals, naps, and diaper changes, while managing behavior with patience and positive discipline. Built strong relationships with the child and parent through reliable communication and trust.
Technical Support Engineer
Give Music
Springfield, MA
03.2025 - 10.2025
- Techninal support, troubleshooting and resolving sound and music-related issues in real time. Worked closely with sound engineers to monitor and maintain audio quality. Set up and Dismantled music stages as well as Boxing stages.
Youth Volunteer for Head Start- Square One
Youth Works
Springfield , MA
06.2023 - 08.2023
- Assisting teachers and staff with daily classroom activities, supervising children during outdoor play, snack time, and other routines. Additionally, the role involves supporting educational activities by preparing materials and helping children with tasks.
Education
Some College (No Degree) - Electrical Technology
Porter And Chester Career Institute
Springfield, MA10-2026
Skills
- OSHA 30 Certified
- Bilingual (Spanish and English
- Wiring installation
- Detail oriented and organized
- Conduit Bending
- Safety compliance
- Customer service
- Self-discipline
- Clear communication
- Problem solving and adaptability
- Teamwork and Collaboration
- Patience and Reliability
Certification
- OSHA 30
Timeline
Crew Member
Mcdonalds
11.2025 - Current
Technical Support Engineer
Give Music
03.2025 - 10.2025
Youth Volunteer for Head Start- Square One
Youth Works
06.2023 - 08.2023
Babysitter
Sister
06.2022 - Current
Some College (No Degree) - Electrical Technology
Porter And Chester Career Institute