Sonasha Taylor
Virginia Beach,VA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor Customer Services
United Sates Postal Service
2015.02 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Education
No Degree - Medical Assisting
Tidewater Community College
Norfolk, VAHigh School Diploma -
Granby High School
Norfolk, VA06.2008
Skills
- Data Analytics
- Process Improvement
- Staff Management
- Strategic Planning
- Operations Management
- Inventory Control
- Schedule development
- [Software] experience
- Employee Motivation
- Training and mentoring
- Goal-Oriented
- Staff Discipline
- Complex Problem-Solving
- Expectation setting
- Policy Enforcement
- Goal Setting
- Self Motivation
- Adaptability and Flexibility
- Written Communication
- Reliability
- Professionalism
- Team Collaboration
- Multitasking
- Analytical Skills
- Analytical Thinking
- Time Management
- Relationship Building
- Interpersonal Skills
- Effective Communication
- Problem-solving abilities
- Organizational Skills
- Task Prioritization
- Idea Development and Brainstorming
- Decision-Making
- Active Listening
- Data Analysis
- Attention to Detail
- Problem-Solving
- Quantitative skills
- Continuous Improvement
Certification
Lean Six Sigma Yellow Belt Certified
Timeline
Supervisor Customer Services
United Sates Postal Service
2015.02 - Current
No Degree - Medical Assisting
Tidewater Community College
High School Diploma -
Granby High School
Lean Six Sigma Yellow Belt Certified
Similar Profiles
Shemia AndersonShemia Anderson
City Letter Carrier at United Sates Postal ServiceCity Letter Carrier at United Sates Postal Service
Brandie JacksonBrandie Jackson
Rural Mail Carrier at United Sates Postal ServiceRural Mail Carrier at United Sates Postal Service
Valerie HendersonValerie Henderson
City Carrier at United Sates Postal ServiceCity Carrier at United Sates Postal Service